Product Operations Manager

Product Operations Manager

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2025 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

We're hiring a Manager, Marketing Operations to join Flex at a pivotal moment of rapid expansion. This high-impact role is focused on driving the long-term strategy and accountability for our marketing systems, specifically ensuring our operations are built to support and manage massive growth. You will work closely with Product Marketing, Product, CRM and cross-functional teams to ensure all marketing systems run smoothly. Your goal will be to build the infrastructure, processes, and automation that power our go-to-market strategy, and execute with speed, precision, and reliability.

What You'll Do

• Build and Drive Marketing Operations : Establish a centralized marketing operations function focused on program management and operational efficiency. Step in to drive scale and efficiency for PMMs and CRMs during product launches and campaign surges.
• Lead Martech and AI Strategy : Manage day-to-day operations of our marketing and analytics tools, ensuring integrations, permissions, and data flows run smoothly. Develop the team's AI strategy, evaluate new technologies and identify automation use cases (such as content QA, audience building, and data cleanup).
• Ensure Flawless Execution : Create and enforce QA checklists, validations, and error-proof processes. Foster a zero-error mindset for sends and campaigns, continually raising the bar for quality and reliability.
• Track Performance and Operational Health : Monitor campaign accuracy, send volume, SLAs, and platform uptime. Build simple dashboards that turn data into insights for the broader team.
• Document and Standardize Processes : Maintain internal documentation, naming conventions, playbooks, and process standards to ensure consistency and knowledge sharing across the team.
• Lead Cross-Functional Projects : Lead end-to-end strategy and execution of project work required by teams like Platform, Risk, Legal, and Compliance to ensure marketing is aligned with product and adheres to regulatory standards.

What You'll Bring

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY / NJ / CA, the base salary pay range will be $174,000 - $189,000.

Life at Flex :

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer :

For full time non-US employees, we offer :