Area Sales Director

About HCLTech

We are HCLTech , one of the fastest‑growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry‑leading capabilities centered around Digital, Engineering and Cloud. We foster a diverse, creative, and passionate workforce and strive to help employees find their spark and become the best version of themselves.

Industry / Business Area

Chemicals / Manufacturing - IT sales background is a Must.

Base Pay Range

$135,000.00 / yr - $145,000.00 / yr

Job Summary

The Account Manager (AM) is responsible for managing the North America relationship and business for a large global client. The role focuses on improving on‑ground relationships while collaborating with the global HCL engagement team around overall client HQ’s priorities and growing the business in the North America unit.

Responsibilities

• Strengthen the on‑ground relationships with key leadership stakeholders in North America.
• Drive growth within the account and HCL’s wallet share within the customer portfolio.
• Develop deep connections within the client organization, with key stakeholders / decision makers, and move up the relationship value chain.
• Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives.
• Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs.
• Identify opportunities to enhance the value of our offerings for clients, recommending additional services.
• Collaborate closely with internal teams, especially sales and delivery, to ensure alignment and highlight HCL value proposition to the North America business unit.
• Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support.
• Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process.
• Monitor and analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders. Monitor delivery excellence for all on‑ground client commitments.
• Proficiency in CRM software and other relevant tools for effective client relationship management and reporting.
• Ability to thrive in a fast‑paced, dynamic environment and adapt quickly to changing priorities and evolving client needs.

Qualifications

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

IT Services and IT Consulting

At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. As an equal opportunity employer, we stay true to our mission by ensuring that our place is anyone’s place.

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