Client Services Coordinator

OVERVIEW

The primary responsibility of a Client Services Coordinator is to ensure and consistently provide, upscale and high-quality customer service to our internal and external clients. This role includes meeting and greeting arriving guests / visitors and escorting clients to their destination within the Firm. This person will also perform clerical and administrative tasks such as answering phones and making car reservations.

RESPONSIBILITIES

• Greets and announces arriving clients and escorts them to their destination within the Firm;
• Answers telephones using a web based attendant console server, effectively dispatches incoming calls to individuals within the Firm, takes messages following Firm greeting standards;
• Creates and generates domestic and international transportation reservations for Partners, employees and clients with various car companies and their affiliates;
• Communicates air travel requests to the Firms travel agency;
• Assists Partners with conference calls using the Firms conferencing service provider for International and Domestic calls;
• Assists Conference Center by booking conference rooms and ordering catering for in-house meetings;
• Assists with special projects, events and performs various clerical duties such as dispatching facility requests, distributing faxes and checking desk supply inventory;
• Keeps abreast of all Department communications regarding emergency procedures (i.e., 888-Cravath line), call handling instructions and car preferences for Partner;
• Develops and fosters relationships among all service areas of the Firm, i.e., Facilities, IT, Legal Personnel, Human Resources, Secretarial Services;
• Attends all quarterly meetings, trainings and refresher sessions;
• Reports to work on time in professional business attire, following the Firms dress code standards;
• Ensures an organized and welcoming reception area and provides courteous and professional service to guests upon arrival;
• Reacts promptly and professionally to any and all requests and inquiries from Firm clients and sees them through to completion; and
• Performs other duties as assigned.

QUALIFICATIONS

This position is located in our New York office. The hours for this position are 9 : 00 a.m. to 5 : 00 p.m, Monday through Friday. The estimated salary range for this position is $50,000 to $60,000 plus overtime. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.

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