IT Support Specialist (Remote - Full-Time, Night Shift)

IT Support Specialist

RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.

Key Responsibilities

• Provide technical support for Microsoft 365 and Google Workspace tenants
• Troubleshoot issues in QuickBooks Desktop and Online environments
• Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
• Create and maintain IT scripts for automation and task optimization
• Respond to, track, and resolve IT support tickets within defined SLAs
• Communicate effectively via Microsoft Teams and maintain high service standards
• Document troubleshooting steps, resolutions, and common issues for the knowledge base