Remote Customer Service Rep

Job Description : Max payrate is $20 / hr

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Location : Warwick, RI

MANDATORY : Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification / assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.

• Class Start Date : 4 / 21 / 25. " The plan is to train on-site at
• office in Warwick, RI " Training Schedule : 8 : 30-5pm EST, Half Hour Unpaid Lunch
• Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closed

Required Skills and Experience

1 - 2 years of customer service experience. Open to those with retail / restaurant experience.

1 - 2 years Microsoft Suite experience necessary for the role.

Job Description :

The role will include customers calling to learn about their pension / structured settlement annuity, customers calling for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.

Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.

MANDATORY : Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification / assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.

Agent experiencing system issues at home office will be required to travel to Warwick office until system issue / outage corrected.

Requirements : "Ability to attend training, nesting at Food and Beverage Client Lane, Warwick RI office

Remote working / work at home options are available for this role.