IS Desktop Specialist I

Overview

IS Desktop Specialist I role at CareOregon. The Desktop Specialist I is responsible for implementing and supporting corporate end user technologies and standards in support of business strategies. This role is essential in executing CareOregons end user support model and spends substantial time supporting and implementing IS policies and end user technologies (install and maintain). This position requires applicants to be within daily commutable distance to Portland, OR.

Estimated Hiring Range : $28.23 - $34.50

Bonus Target : SIP Target, 5% Annual

Essential Responsibilities

• End User Support : Answer phone calls and electronic requests for assistance from on-site and remote staff.
• End User Support : Execute workstation and phone moves, adds, and changes in concert with facilities staff and outside vendors.
• End User Support : Diagnose and resolve basic to moderately advanced incidents associated with application software and desktop operating systems.
• End User Support : Prioritize incidents and document within appropriate tracking systems.
• End User Support : Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• End User Support : Build and support PC, laptop, tablet and mobile hardware and software with preexisting images and standard packages.
• End User Support : Ensure desktop computers operate properly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
• End User Support : Update asset and license management tools with configuration and custody changes.
• End User Support : Propose and write basic content for online knowledge base systems.
• End User Support : Participate in a 24x7 on-call rotation.

Standards and Policy Administration

Vendor Coordination and Relations

Required Experience and Education

Preferred

Knowledge, Skills and Abilities

Knowledge

Skills and Abilities

Working Conditions

Work Environment : Indoor / Office; Travel may include occasional travel outside of the workplace. Work location : Office - 5 days / week.

Hazards : May include physical and ergonomic hazards. Equipment : General office equipment.

We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), and other benefits.

We are an equal opportunity employer. CareOregon selects the best candidate based on job-related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make reasonable accommodations for qualified applicants or employees with disabilities unless the accommodation imposes undue hardship.

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