Desktop Support

Job Description :

Detailed Job Description : This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print / fax / copier / scanner) and wireless devices such as Android phones, iPhones, and / or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.

On call / stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.

List any special qualifications & years of experience : (List any specific skills, software, or requirements the position will require. Optional format below)

• Remote Desktop Management Tools
• Experience in technical writing and documentation
• Analytical / problem solving skills
• Customer Service
• Excellent oral and written communication skills and advanced customer support skills Technical Assistance and user support
• MS Office products
• Active Directory Tools
• General understanding of Microsoft MECM / SCCM (for patch management, software
• deployment, and inventory management)
• Installation and maintenance of PC's
• Knowledge of VMware Horizon, VMWare workstation, Microsoft VPC or similar product Mobile device management (iPad, iPhone, Android)
• Troubleshooting all hardware
• Mac OS X
• Application Support

MS Windows 10