Staffing Coordinator

Join our team, where we are committed to providing exceptional care and support to our Veteran and elderly clients!

Schedule

Monday-Friday 12PM-9PM

Job Summary :

The Customer Service Representative (CSR) is responsible for ensuring that all home care clients receive the highest level of in-home care by providing qualified staffing for all authorized or requested hours.

Duties / Responsibilities :

• Responsible for scheduling qualified PCA’s (personal care attendants) to work all authorized hours according to each client’s Service Plan.
• Complete daily monitoring of all attendant timekeeping ensuring all hours are worked.
• Maintaining an authorization / utilization percentage of 95% or greater
• Ensure all communication with clients is documented in the Electronical Medical Record.
• Maintain regular communication with clients and attendants to ensure satisfaction with service delivery.
• Coordinate with leadership to provide documentation for client and employee incidents and complaints.
• Attend daily and weekly meetings or huddles.
• Assist with orienting new CSRs.
• Other duties as assigned

Required Skills / Abilities :