Director of Operations

Job Description

Job Description

About Us : Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico.

POSITION OVERVIEW :

Provide direct supervision to the Senior Shift Supervisor / Shift Supervisors. Assist Program Director with the oversight of the Operations Department, contracted building maintenance, and contracted security along with monitors their tasks and goals. This includes, but is not limited to, record keeping statistical, site coverage, investigations, building maintenance, and client care / crisis intervention. Provide emergency first aid / CRP assistance when needed. Related duties as assigned.

Salary for Director of Operations is $60,611.02 -$70,00.05 / Annually based on relevant experience.

KEY ESSENTIAL FUNCTIONS :

Work Performance :

• Supervisor and coach ensure high quality service delivery, including participation in monthly departmental meetings and schedules supervision
• Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
• Meet all training standards, and schedule regular training sessions to ensure all subordinates meet training standards
• Lead subordinates in crisis presentation and intervention techniques
• Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
• Maintain knowledge of, and ensure compliance with Part 491 Regulations, the Callaghan Decree and those of all funding sources
• Maintain working knowledge of all technological systems utilized by the program and its affiliates
• Maintain working knowledge of strengths and challenges of subordinates and have a working plan as to how to address those challenges
• Maintain strong collaborative relationship with all providers affiliated with ANH

Reporting and Documentation :

Engagement :

Time and Attendance :

Professional Conduct :

REQUIREMENTS :