Supervisor, Customer Services

Envoy Air Station Agent

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

Responsibilities :

Coordinate the day-to-day station operations by leading and organizing the activities of Agents / Clerks to ensure a safe working environment and on-time dependability.

Ensure adequate operational coverage; responsible for scheduling and manpower utilization.

Maintain a safe, dependable and consistent operation.

Conduct Agent observations.

Schedule and administer local training including new hire training.

Investigates and resolves operational issues as well as customer service issues.

Will be provided company uniforms and must adhere to uniform policy.

Participates on operational conference calls, station audits and prepares various reports.

Maintains records such as time and attendance, personnel files and performance.

Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.

Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.

Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees.

Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.

Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.

Load, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materials.

Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.

Collaborate with the internal team to ensure a safe and on-time departure.

May clean the interior of the aircraft, clean and service aircraft lavatories, and / or work in the Baggage Service Office to track the location of baggage.

Qualifications : Requirements

In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.