Cloud Technical Lead

Cloud Technical Lead

Job Locations US-NC-Cary HQ Requisition ID 20067112 Category Information Technology Visa Sponsorship No Travel Requirements None

Cloud Technical Lead – Hybrid | Cary, North Carolina

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

The SAS Cloud Operations team is looking for a Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.

As a Cloud Technical Lead, you will :

• Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
• Oversee and approve all changes for assigned customers.
• Consult with customers as you learn their business and understand how SAS drives their business outcomes.
• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
• Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
• Participate and share lessons learned through a Community of Practice with global CTL’s.
• Be encouraged to participate in open-source projects on behalf of SAS.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Additional competencies, knowledge and skills

Technical knowledge of the internal workings, diagnostic tools, and features of software systems

Aptitude for visualization of solutions for complex problems

World-class benefits

Highlights include...

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You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.