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Senior Business Analyst with Service Design Expertise

Senior Business Analyst with Service Design Expertise

SSC HR SolutionsHarrisburg, PA, US
2 days ago
Job type
  • Full-time
Job description

Senior Business Analyst

We are looking for a highly skilled Senior Business Analyst to drive the integration of service design concepts into the business requirements phase of our projects. The ideal candidate will combine a deep understanding of business analysis with expertise in service design to ensure the delivery of user-centric solutions. This role involves collaborating with cross-functional teams to define epics and user stories, utilizing tools like Jira and Confluence, and contributing to User Acceptance Testing (UAT) to validate outcomes.

Business Analysis Leadership

  • Collaborate with stakeholders to gather and analyze business requirements.
  • Translate business needs into detailed epics, user stories, and acceptance criteria.
  • Manage project documentation using Jira and Confluence to ensure transparency and alignment.

Service Design Implementation

  • Apply service design principles to enhance user-centricity in solutions.
  • Conduct user research and map customer journeys to identify pain points and opportunities.
  • Develop service blueprints to document current and future states of processes.

    • Agile Collaboration

  • Act as a liaison between business and technical teams, ensuring clear communication.
  • Participate in sprint planning and backlog grooming to prioritize development work.
  • Support the development team by clarifying requirements and addressing queries.

    • User Acceptance Testing (UAT)

  • Lead UAT efforts by defining test plans, scenarios, and acceptance criteria.
  • Coordinate with stakeholders to execute UAT and document findings.
  • Validate that delivered solutions align with business objectives and user needs.

    • Stakeholder Engagement

  • Facilitate workshops to align business goals with user requirements.
  • Present findings and project updates to executive teams and stakeholders.
  • Mentor junior analysts in business analysis and service design practices.
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    Senior Analyst • Harrisburg, PA, US

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