Aerospace Customer Support Engineer (Contract)

Overview

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL. You will be part of the Service Bulletin Customer Support team, delivering and supporting value-added solutions to maintain aircraft airworthiness and improve Airbus customers' operations and profitability. This role provides overall support to the Service Bulletin business and liaises with airlines to ensure decisions align with Airbus and customer interests.

Meet the Team

Our engineers work on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to airline customers. The Engineering Center in Mobile houses hundreds of Airbus engineers focused on the design, development, and aftersales services of Airbus commercial aircraft cabins and related upgrades globally.

Responsibilities

• Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.
• Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective SB implementation.
• Gather and consolidate inputs from various stakeholders to inform SB decisions.
• Participate in weekly follow-up meetings with European and local counterparts to discuss progress and resolve issues.
• Demonstrate strong communication skills for engaging with customers remotely or in person.
• Analyze and prioritize airlines\' input to make optimal technical SB decisions.
• Ensure alignment of work practices with other programs and SB processes.
• Support internal and external improvement projects related to SB products, processes, and tools.
• Identify potential customer needs and expectations related to SBs and incorporate them into decision-making.
• Collaborate with Airbus teams (SB Production, Design Office, Customer Service Engineering) to enable effective communication and coordination.
• Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement.
• Support quality initiatives within the Airbus Customer Services organization and report monthly KPI results to track performance.

Qualifications

Preferred :

Physical Requirements

This role requires US Person status under ITAR definition (U.S. citizen, green card holder or person covered under our ITAR license).

Contract Details

This position requires awareness of potential compliance risks and a commitment to act with integrity as the foundation for the company\'s success, reputation, and sustainable growth.

Company and Employment

Airbus is an Equal Opportunity Employer. If you require accommodations to apply, please contact USCareers@airbus.com. Notice : Know Your Rights – Workplace Discrimination is Illegal; Pay Transparency notices apply where required. This assignment description does not constitute a contract of employment.

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