Intake and Sales Specialist Lead

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment.

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We're changing the world and need other like-minded individuals to accelerate and expand our efforts.

About the Role

At NOCD, our mission is to improve access to life-changing, evidence-based treatment for people with OCD. As an Referral Intake and Sales Specialist Lead, you will play a vital role as the first point of contact for new members referred by one of our national clinical partners.

You'll combine patient advocacy and inside sales expertise to help members and families understand NOCD's services, complete the intake process, and get them started with life-changing care. This position requires a rare combination of empathy, multi-tasking and owning a key performance indicator (KPI). You'll be a great fit if you are a strong communicator, have multitasking skills, experience working with CRMs and workflows, and the ability to thrive in a goal-driven, fast-paced environment.

What You'll Do

• Manage a queue of inbound referrals from clinical partners across the U.S., ensuring timely follow-up, accurate scheduling, and thoughtful communication tailored to each referral.
• Monitor key performance indicators (KPIs) and metrics on a daily basis to track progress and identify trends.
• Serve as the first impression of NOCD, providing an empathetic and professional experience to all members and families.
• Conduct intake calls with prospective members, educating them on NOCD's services, and guiding them through scheduling appointments.
• Build strong relationships with members and referral partners by clearly articulating the value of NOCD's ERP therapy and care model.
• Maintain accurate data and workflows within the CRM to support team efficiency, growth, and reporting.
• Collaborate with team members and leadership to improve processes, support growth initiatives, and contribute to daily, weekly, and monthly scheduling goals.
• Full ownership of all inbound referral data analytics processes, ensuring accurate, timely, and actionable reporting.
• Provide real-time feedback and data-driven coaching to individual team members.
• Translate data insights into clear, strategic actions to drive team and business performance.
• Inspire and empower team members to consistently meet and exceed daily, weekly, and monthly targets.

What You'll Bring

Why Join Us?

Schedule

If you're excited about helping people take the first step toward treatment while supporting NOCD's partnerships and growth, we'd love to hear from you. Please apply with your resume and a cover letter telling us why you'd be a great fit.

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