Host / Hostess

POSITION SUMMARY : To effectively coordinate and control the flow of the door by greeting arrivals, seating and acknowledging departures of all guests, which results in a Superior Guest Experience for all RCSH guests.

ESSENTIAL JOB FUNCTIONS : (Key Tasks and Responsibilities)

• Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts.
• Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager On Duty. Completes table / station chart with these assignments.
• Correctly completes all opening and side work duties of the hostess / host at the start of the shift, in a timely manner.
• Assists the Manager On Duty in planning reservations and assigning parties to appropriate tables, stations and / or servers.
• Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
• Immediately recognizes and greets arriving guests, obtains guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
• Escorts guests to their assigned table, delivers and presents menus to all guests.
• Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
• Accurately quotes waiting times to guests and correctly maintains the “wait” list.
• Informs Manager On Duty when waiting times are running over times quoted to our guests.
• Maintains cleanliness and organization of the hostess / host stand and lobby area throughout the shift.
• Practices teamwork by assisting fellow employees to enhance our guests’ dining experience.
• Communicates to the Manager On Duty any and all situations where a guest may express concern or dissatisfaction with any aspect of the dining experience.
• Acknowledges all departing guests and invites them to return.
• Completes all closing duties in a timely manner.
• Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet – Hostess / Host.

PHYSICAL DEMANDS : (Minimum qualifications needed to perform essential job functions)