Talent.com
Patient Services Specialist - Call Center (Bilingual)

Patient Services Specialist - Call Center (Bilingual)

Mission Neighborhood Health CenterSan Francisco, CA, US
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco.  The center offers primary health care services, adult medicine, pediatrics, family planning, OB / GYN, HIV and homeless services.

We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our  Patient Services Specialist - Call Center  role.

Please note :

  • this role requires an applicant to be bilingual (English / Spanish) . This position reports to the Patient Services Manager and is a Regular, Full Time, Non-Exempt role with a starting hourly rate of  $23.87  with full benefits.  There are two different schedules available : Monday through Friday 8 : 00am-5 : 00pm and Monday and Friday 8 : 00am-5 : 00pm, Tuesday-Thursday 11 : 00am-8 : 00pm.

Primary Objective :

  • As a Patient Services Specialist at Mission Neighborhood Health Center you will be responsible for providing outstanding customer service to our patients and their families.
  • In many ways you are the face of MNHC because you are the first person our patients meet.

    • You will welcome patients and their families to our clinic, help them access our services, educate them about applicable government programs and assist them in applying for these programs.

    Essential Functions / Responsibilities :

  • Providing exemplary customer service; answering the telephone in a timely and polite manner; treating patients and coworkers with courtesy and discretion.
  • Greeting patients, salespeople, and visitors and directing them to the right department.
  • Interviewing new patients to secure demographic information; registering individuals and families as MNHC patients; logging patient information into the computer; and initiating the medical record.
  • Verifying the patient’s record and updating as needed to ensure accuracy.

    • Acting as a cashier :

  • determining the amount of payment as per protocol, collecting payments, and maintaining appropriate collection documentation.
  • Completing applications for health insurance coverage such as CHDP, Family Planning, Cancer Detection Program, Healthy San Francisco or PCP changes for the SFHP accurately.
  • Updating insurance plans as needed.
  • Checking insurance eligibility before every appointment using the MNHC eligibility tool; making necessary updates; and contacting patients to inform them of any issues.
  • Monitoring and scheduling appointments for MNHC patients over the phone and in person.
  • Acts as Call Center operator and handles all in-coming and out-going mail.
  • Other duties as assigned.

    • Qualifications :

  • Must be bilingual (Spanish / English).
  • H.S.
  • Diploma or equivalent.
  • Ability to communicate effectively with the public both verbally and in writing.
  • Knowledge of medical terminology preferred.
  • Knowledge of computer data entry, information retrieval, and Microsoft word preferred.  Familiarity with Third-Party Reimbursement programs preferred.
  • Ability to maintain the highest level of confidentiality when dealing with patient records and personal information.
  • As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization.
  • Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.
  • To learn more about our organization, please visit our website at  www.mnhc.org .

    • We offer a full range of benefits which includes the following :

  • Employee incentive program of up to $4,000 every year Annual 4% COLA increase 401(k) retirement savings plan includes a company contribution Vacation : 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years) Paid educational leave : 40 hours annually Medical insurance : zero out-of-pocket expense under the base plan Dental and vision insurance provided at no cost to the employee Life insurance includes a free basic policy with an optional voluntary plan Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year Flexible spending accounts for health and dependent care expenses Commuter benefits Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce .
  • We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
  • Powered by JazzHR
    • Create a job alert for this search

    Bilingual Call Center • San Francisco, CA, US

    Related jobs
    • Promoted
    Patient Services Representative (Call Center)

    Patient Services Representative (Call Center)

    Marin Community ClinicsNovato, CA, US
    Full-time
    Patient Services Representative (Call Center Representative).Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavio...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,911 per week in Portola Valley, CA

    Travel Physical Therapist (PT) - $1,911 per week in Portola Valley, CA

    AlliedTravelCareersPortola Valley, CA, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Portola Valley, California, 94028!. Centra Healthcare Solutions is seeking an experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Marina Harbor Detox, LLCSan Francisco, CA, United States
    Full-time
    Join our dynamic team at Quadrant Health Group! Marina Harbor Detox, LLC.Quadrant Health Group, is seeking passionate and skilled Client Care Coordinators to join our growing team in San Francisco,...Show moreLast updated: 11 days ago
    • Promoted
    Clinical Psychologist (PsyD, PhD) - Moss Beach, CA

    Clinical Psychologist (PsyD, PhD) - Moss Beach, CA

    LifeStance HealthMoss Beach, CA, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Home Health Physical Therapist

    Travel Home Health Physical Therapist

    Core Medical GroupSan Rafael, CA, US
    Permanent +1
    Core Medical Group is seeking a travel Home Health Physical Therapist for a travel job in San Rafael, California.Job Description & Requirements. Client in CA seeking Physical Therapist : Home Hea...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Specialist - Call Center (Bilingual)

    Patient Services Specialist - Call Center (Bilingual)

    Mission Neighborhood Health CenterSan Francisco, CA, US
    Full-time
    Patient Services Specialist - Call Center.The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Missi...Show moreLast updated: 6 days ago
    • Promoted
    Patient Call Representative - Multi Specialty - PN Patient Access and Revenue Cycle Admin - Full Time - 8 Hour - Days

    Patient Call Representative - Multi Specialty - PN Patient Access and Revenue Cycle Admin - Full Time - 8 Hour - Days

    John Muir HealthWalnut Creek, CA, United States
    Full-time
    The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, in...Show moreLast updated: 4 days ago
    • Promoted
    Patient Services Representative II, Cardiology Call Center

    Patient Services Representative II, Cardiology Call Center

    Sutter HealthSan Francisco, CA, US
    Full-time
    Medical Facility Staff Position.Serves as the first point of contact for patients entering the medical facility.This job is intended for use by positions employed by an outpatient facility.Greets a...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Vallejo, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Vallejo, CA

    AlliedTravelCareersVallejo, CA, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Vallejo, California, 94503!. Though your CompHealth recruiter will be your single point of contact, they...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Call Representative - PN Patient Access and Revenue Cycle Administration - Temporary - Full-Time - 8 Hours - Days

    Patient Call Representative - PN Patient Access and Revenue Cycle Administration - Temporary - Full-Time - 8 Hours - Days

    John Muir HealthWalnut Creek, CA, United States
    Full-time +1
    The patient call representative will be responsible for handling incoming and outgoing calls with patients to schedule appointments, perform a full and complete registration, address scheduling, in...Show moreLast updated: 27 days ago
    • Promoted
    • New!
    Medical Front Office - Patient Service Specialist

    Medical Front Office - Patient Service Specialist

    USA JobsMenlo Park, CA, US
    Full-time
    Medical Front Office - Patient Service Specialist.Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy s...Show moreLast updated: 1 hour ago
    • Promoted
    Patient Services Team Lead

    Patient Services Team Lead

    RadNetFremont, CA, US
    Full-time
    Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care.With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advanceme...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Coordinator (Cupertino, CA)

    Patient Services Coordinator (Cupertino, CA)

    AudibelCupertino, CA, US
    Full-time
    At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the spe...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in San Pablo, CA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in San Pablo, CA

    AlliedTravelCareersSan Pablo, CA, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in San Pablo, California, 94803!. Interested in this assignment? Or maybe you still haven't found what you'...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Mental Health Therapist (LMFT, LCSW, LPCC) - Moss Beach, CA

    Licensed Mental Health Therapist (LMFT, LCSW, LPCC) - Moss Beach, CA

    LifeStance HealthMoss Beach, CA, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Medical Front Office - Patient Service Specialist

    Medical Front Office - Patient Service Specialist

    Select Medical HoldingsRedwood City, CA, US
    Full-time
    Medical Front Office - Patient Service Specialist.Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy s...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,830 per week in Portola Valley, CA

    Travel Physical Therapist (PT) - $1,830 per week in Portola Valley, CA

    AlliedTravelCareersPortola Valley, CA, US
    Full-time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified Physical Therapist (PT) in Portola Valley, California, 94028!. Join the Top- Rated Travel Healthcare Team!\n\nSkyline Med St...Show moreLast updated: 4 days ago
    • Promoted
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay AmericaSan Rafael, CA, United States
    Part-time
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Care Navigator (Bilingual)

    Call Center Care Navigator (Bilingual)

    Marin Community ClinicsNovato, CA, US
    Full-time
    Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services.As a Federally Qualified...Show moreLast updated: 20 days ago
    • Promoted
    Patient Services Coordinator (Cupertino, CA)

    Patient Services Coordinator (Cupertino, CA)

    StarkeyCupertino, CA, US
    Full-time
    Patient Services Coordinator (Cupertino, CA).At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosoph...Show moreLast updated: 30+ days ago