Technical Services Analyst

Technical Service Analyst : (Bachelors degree or 2-3 years experience) :

By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access

Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

Provides case status updates to management and end-users

Supports and maintains effective relationships with users

Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors

Exercises judgment within defined procedures and practices to determine appropriate action.

Experience providing face to face support to a corporate customer base

Required Experience Supporting

Microsoft O365 Suite

VPN-Remote Connectivity

Mobile Device Management

Active Directory

What We Offer

Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days

Comprehensive Medical, Dental and Vision coverage from your first day of employment

Financial and professional development support for CPA candidates and members

Employee stock ownership and RRSP matching programs

Lifestyle rewards program

Flexible work options

Performance driven organization with many opportunities for advancement

And more!

J-18808-Ljbffr