IT Manager - Systems Administration, Security and Compliance

Are you a seasoned IT professional looking for a great opportunity to drive organizational strategy and lead hands-on helpdesk / systems administration efforts? Do you have a strong background in developing and executing security and compliance strategies for federal government contracting organizations? Are you a natural mentor, energized by engaging and developing high-performing IT teams? Montage Marketing wants you!

Montage is looking for an IT Manager Systems Administration, Security, and Compliance to join our growing team. Qualified candidates will have the skills, experience, and focus on excellence needed to create and execute effective security compliance and systems administration strategies in support of our agency. This is a full-time, exempt position working a hybrid schedule at Montage's Rockville, MD office, and the employee's home office.

About the Role

As the IT Manager Systems Administration, Security, and Compliance, you will be both a hands-on technologist and a strategic leader, ensuring the stability, security, and compliance of all IT systems. Supporting an internal team of employees within the federal government contracting environment, you will oversee IT operations from everyday helpdesk ticketing through systems administration, vendor management, budgeting, and security compliance.

Qualifications

Bachelor's degree in a technical discipline, such as computer science, information technology, or computer engineering, or equivalent work experience.

Advanced knowledge of information technology.

Minimum of ten (10) years of IT operations / systems administration experience.

Proven experience leading teams, managing performance, and driving the engagement of IT support teams.

Demonstrated helpdesk escalation and ticketing ownership (levels 1-3).

Experience managing vendors and IT projects.

Subject matter expert supporting macOS, Windows, and all common office software and applications, such as ZOOM Room / Phone, Microsoft 365 / Azure and Adobe Cloud.

Required Qualifications

Knowledge of government IT regulations (NIST 800-53, CMMC Level 2 & FISMA).

Certifications in Microsoft and / or CompTIA, Apple CSP and CISSP.

Experience with NIST SP 800-53, FedRAMP, or CMMC work for government contractors.

Project management experience.

Responsibilities

Systems Administration

Administer Windows Server, Active Directory, Azure AD, and Microsoft 365 environments.

Coordinate and administer all agency IT platforms, to include 1Password, JAMF, Intune, Unifi, Adobe, Druva, Cloudflare, Automox, O365, Box, Arctic Wolf, Drata, Snipe-IT, Wrike, SharpSpring, and ZOOM.

Monitor system performance, logs, and alerts to proactively address risks.

Lead the management and oversight of IT vendor programs to include, but not limited to, vendor security reviews, contract renewal lifecycle and expense / budget management.

Administer and oversee all aspects of the office network, devices, Bring Your Own Device program, ZOOM Phones ensuring that all devices and platforms are patched and remediated.

Ensure office wireless maintains a high degree of uptime, stability, and reliability.

Manage hardware related issues including repairs, replacement, and overseeing the device warranty program.

Develop and oversee accurate inventory controls for all warehouse assets, software, vendors, and hardware using SNIPE-IT.

Partner with Human Resources to ensure seamless team member onboarding and offboarding activities.

Helpdesk Support

Execute level 1-3 helpdesk support for all agency platforms, devices, and networks for agency employees and contractors.

Ensure SLAs for ticket responses and resolutions are met consistently.

Conduct troubleshooting activities, minimizing downtime and documenting self-service solutions.

Knowledge Management

Create and build an organizational knowledge base and contribute regularly to the internal organization intranet.

Document troubleshooting processes, IT policies, and IT support knowledge bases.

Design, plan and deliver trainings, standard operating procedures and documentation for IT staff and employees to guide on the use of systems, software, and networks.

Identify topics and develop content for the agency's IT newsletter and staff communication.

Maintain a strong understanding of current technological advancements and trends in IT support, systems administration, and information security.

Train and coach staff on IT tools, cybersecurity awareness, and best practices.

Business Acumen and IT Security Strategy

Partner with Management to align IT initiatives with strategic business objectives.

Develop, forecast, and maintain budget needs and costs for the organization's IT program not limited to vendor costs, hardware costs, and warranty costs.

Issue reporting on critical metrics of success for the organization like Open / Closed tickets, user adoption rates of company software (Cloud, Local, etc.).

Provide strategic planning for attaining and maintaining CMMC L2, and NIST 800-53 standards.

Deliver strategic guidance for the planning and maintenance of overall agency IT program.

Facilitate client task orders as needed and projects in line with contractual requirements.

Write, implement & enforce security policies and procedures aligned with agency security posturing goals.

Team Leadership

Model proactive communication, professionalism, and problem-solving under pressure.

Provide coaching, feedback, recognition, and performance management conversations to support the professional development and performance optimization of team members.

Collaborate cross-functionally with senior leadership, employees, external partners and clients.

Mentor IT staff and contractors to build team capacity.

Champion a culture of security awareness across the organization.

Drive continuous improvement, automating where possible to improve efficiency.

Act as a positive change agent, proactively driving organizational objectives through team motivation, engagement, and effective leadership tactics.

About Montage Marketing Group

Montage Marketing Group is an award-winning marketing firm focused on making connectionsand making a difference. Our people are innovators and co-creators, visionaries, and hard-working change makers. Our purpose is to make connections with people, to get them to stop and think, to feel and act. Proven experts in engagement, outreach, communication, event planning, and experiential design, we're a third party-certified woman business enterprise, and a member of the US Small Business Administration's 8(a) program.

Why Montage?

Because we're a caring team of collaborative creativespeople who care as deeply about each other as we do about our work. We know that true teamwork happens only when each person's voice is valued, each one's contribution is celebrated, and success is always shared. We encourage each team member to realize their full potential. And we invite people to make our agency their pathway to fulfillment.

How to Apply

At Montage, we're passionate about putting our talents, knowledge, interests, and experience to work every day. We produce strong work because we put connection first. We want someone who also values connection, respect, and collaboration. Someone who understands a thriving work environment is built on more than any one production. Sound like you? Apply today.

Montage Marketing Group does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Applicants must be authorized to work for any employer in the United States. Montage Marketing Group is unable to sponsor or take over sponsorship of an employment Visa at this time.

Montage Marketing Group is an E-Verify company and a Drug-Free Workplace.

Benefits

Medical

Dental

Vision

401K Retirement with match

Paid Time Off (PTO) (Vacation, Sick)

Paid & Floating Holidays

Paid Parental Leave for Birthing & Non-Birthing Parents

Volunteer, Voting, Jury Duty, Bereavement Leave

Short-Term & Long-Term Disability Insurance

Group Term Life Insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Accident Insurance

Critical Illness Insurance

Cancer Insurance

Hospital Indemnity Insurance

LegalShield

IDShield

FinFit?Financial Wellness Program

Working Advantage?Discount Program