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Cafe General Manager

Cafe General Manager

Goodwin RecruitingPhiladelphia, PA, US
3 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

We’re looking for a General Manager who sets the tone in the café and brings energy into everything they do. This role is responsible for the overall profitability of the store while creating a warm, welcoming environment where our locals can enjoy a daily escape. The GM will drive sales, efficiency, and hospitality while leading a high-performing, stable team and ensuring top-quality food in a beautiful store environment.

Cafe General Manager - What You’ll Do

Ownership & Operations

  • Deliver on financial targets by meeting sales revenue, average check, and labor cost goals.
  • Manage COGs, ordering, scheduling, payroll, and all aspects of operational excellence.
  • Lead by example with high standards for service, communication, and accountability.
  • Ensure compliance with Department of Health (DOH) standards and maintain a clean, safe, and organized café environment.

People Leadership

  • Recruit, train, coach, and develop a high-performing team.
  • Provide regular feedback, create clear action plans, and foster a culture of continuous improvement.
  • Build a stable, engaged team that consistently delivers outstanding hospitality.

    • Guest Experience & Community

  • Be the face of the café—welcoming locals, learning names, and creating personal connections.
  • Drive sales through genuine service, upselling, and community engagement.
  • Participate in local events and activities to strengthen ties and grow loyal business.

    • Premium Product & Beautiful Space

  • Maintain accurate product knowledge, ensure portion control, and minimize waste.
  • Deliver beautifully presented food and beverage in a consistently inviting café environment.
  • Ensure all opening / closing procedures and cleaning schedules are executed properly.

    • Cafe General Manager - What We’re Looking For

  • 2+ years of experience as a manager in a quick-service or full-service restaurant, or as a team captain.
  • Passion for hospitality and proven success in driving sales, guest satisfaction, and operational performance.
  • Strong leadership skills with the ability to coach and develop teams under pressure.
  • Excellent organizational and communication skills.
  • Familiarity with POS systems and experience managing scheduling, payroll, and financial performance.
  • A leader who demonstrates the 5Cs of Leadership : Competency, Commitment, Courage, Candor & Consistency.

    • Cafe General Manager - Compensation & Benefits

  • Competitive base salary (65k-70k)
  • Performance-based bonus opportunities.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Staff meals and discounts.
  • Career growth and development opportunities.
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