Field Service Manager - East (New England)

Job Description

As the Field Service Manager you will manage all aspects of the designated service region, including but not limited to, workforce selection, performance management, P&L monitoring, territory needs and opportunities, as well as customer relations.

Territory : Massachusetts, New York, Rhode Island, Connecticut, New Hampshire, Vermont, Maine

How you will impact Belimed and our clients

• Monitor and manage the overall performance of the service zone, including revenue, expense management, and penetration into the install base
• Ensure the achievement of all key and operational measures, especially in the areas of safety, development, customer satisfaction, operational improvements, revenue generation, and profitability
• Develop and manage growth and profitability of the field service business by tracking financial performance to ensure profitability
• Partner with the Sales team to assist in securing capital equipment sales, new service opportunities, and to retain current business;

presents the service offering to customers as required

• Lead the hiring, training, and development of the field service team
• Drive performance management, including performance reviews, coaching, and development opportunities to direct reports
• Develop and implement profitable service programs resulting in sales lead generation and excellent customer service
• Promote seamless collaboration between Sales and Service teams to drive profitability and efficiency

What you need to succeed

• Associate’s degree or equivalent work experience
• Hands-on experience managing a field team of 5-10 mechanical technicians
• Ability to creatively solve business problems through gathering and analyzing data
• Excellent interpersonal and communication skills
• Proficiency in Microsoft Office Suite and other basic computer literacy
• Knowledge of OSHA standards in a service environment
• Acceptable driving record
• Ability to travel extensively with little notice prior to travel ( 15% overnight)
• Able to obtain a valid passport for occasional international travel

Join our team and take your career further.

As a full-time team member, you will be eligible for our excellent benefits package to include medical, dental, vision, 401(k) with a partial company match, paid time off and more! This role will also be eligible for the Car Allowance program, company cell phone and laptop.

Belimed, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.