Talent.com
Connected Customer Supervisor

Connected Customer Supervisor

Floor & Decor HoldingsSanford, FL, US
12 days ago
Job type
  • Full-time
Job description

Connected Customer Supervisor

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.

Successful connected customer supervisors are :

  • Team builders
  • Customer service champions
  • Detail oriented and highly organized
  • Excellent communication and listening skills

Minimum eligibility requirements :

  • Minimum of (1) year of customer service / cashier supervisory experience or 4 years of customer service experience
  • High school diploma and / or GED
  • Minimum of (2) years of computer experience in a work environment
  • Essential job functions :

  • Direct all customer service associates and connected customer specialists related to the front end and inventory accuracy in the store
  • Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
  • Lead inventory management and accuracy throughout the store
  • Process customer refunds and exchanges according to established guidelines
  • Oversee signage updates and price changes for store SKUs
  • Assist customers with product selection and answer product related questions
  • Partner with management to determine which products need SKUs, price changes and need to be returned
  • Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
  • Review shipping and receiving documents for accuracy
  • Audit reports including inventory control, return of sale, and void reports
  • Monitor incoming and outgoing trucks logs
  • Audit the customer merchandise storage area weekly in accordance with the customer storage standard operational procedures and timely resolve any issues with the CEM / Store Manager and Operations Manager
  • Create and maintain store signage and pricing using tags-on-demand (TOD) mobile printing station
  • Return products to the correct in store location after customer merchandise returns
  • Clean and stock products according to Floor & Decors standards
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store
  • Responsible for supervising inventory movement within the store
  • Available to open and / or close store in an effective manner
  • Benefits offered :

  • Based on eligibility, our associates may opt into benefits coverage.
  • 401k
  • Bonus opportunities at every level
  • Working conditions (travel & environment) :

  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.
  • Potential car travel to other stores for support
  • Flexible hours to fit around your schedule
  • On the job training
  • Opportunity for advancement
  • Our people are our most important asset and we pride ourselves in teamwork
  • Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.
  • Physical / sensory requirements :

  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
  • Note :

    Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

    Store hours :

    Monday - Friday 7 : 00 AM - 8 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Pickup hours :

    Monday - Friday 7 : 00 AM - 7 : 00 PM

    Saturday 8 : 00 AM - 7 : 00 PM

    Sunday 10 : 00 AM - 6 : 00 PM

    Benefits & rewards :

  • Bonus opportunities at every level
  • Career advancement opportunities
  • Relocation opportunities across the country
  • 401k with discretionary company match
  • Employee stock purchase plan
  • Referral bonus program
  • 80 hrs. annualized paid vacation (full-time associates)
  • 4 paid holidays per year (full-time hourly store associates only)
  • 1 paid personal holiday of associate's choice and volunteer time off program
  • Medical, dental, vision, life and other insurance plans (subject to eligibility criteria)
  • Equal employment opportunity :

    Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

    This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

    Create a job alert for this search

    Supervisor Connected Customer • Sanford, FL, US

    Related jobs
    • Promoted
    Supervisor, Outside Sales

    Supervisor, Outside Sales

    SpectrumMaitland, FL, US
    Full-time
    Residential Connectivity Sales Supervisor.Sound like you? If so, we invite you to bring your sales skills and passion for developing people, and join Spectrum as a Residential Connectivity Sales Su...Show moreLast updated: 19 days ago
    • Promoted
    Store Associate

    Store Associate

    CVS HealthWindermere, FL, US
    Full-time +1
    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...Show moreLast updated: 30+ days ago
    • Promoted
    Contact Center Supervisor

    Contact Center Supervisor

    Jackson HewittOrlando, FL, US
    Full-time
    Job Opportunity at Jackson Hewitt.At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and ...Show moreLast updated: 30+ days ago
    • Promoted
    Store Assistant Manager

    Store Assistant Manager

    Circle KChristmas, FL, US
    Full-time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...Show moreLast updated: 1 day ago
    • Promoted
    Warehouse Supervisor

    Warehouse Supervisor

    RealColdPolk City, FL, US
    Full-time
    Established in 2022, RealCold was founded to address the unmet needs of the food cold chain sector.By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offering...Show moreLast updated: 30+ days ago
    • Promoted
    Associate Customer Success Manager

    Associate Customer Success Manager

    ServiceNowOrlando, FL, US
    Full-time
    Associate Customer Success Manager.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today Ser...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor Care ManagementOrange City, FL

    Supervisor Care ManagementOrange City, FL

    AdventHealthOrange City, FL, US
    Full-time
    We're here to help our family, friends, and neighbors in Orange City feel whole in body, mind, and spirit.Fully accredited by the Joint Commission, we use our expertise to provide exceptional care ...Show moreLast updated: 30+ days ago
    Customer Service Management / Pest Control Call Center Supervisor

    Customer Service Management / Pest Control Call Center Supervisor

    Rowland Pest Management, Inc.New Smyrna Beach, FL, USA
    Full-time
    Quick Apply
    Customer Service Management / Pest Control Call Center Supervisor.WHY YOU SHOULD JOIN OUR OFFICE TEAM.We are a well-established local business that. We pay our Customer Service Management / Pest Con...Show moreLast updated: 30+ days ago
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausEustis, FL, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    New Patient Coordinator

    New Patient Coordinator

    Mid Florida Cancer CentersOrange City, FL, US
    Full-time
    At Mid Florida Cancer Centers, we utilize the latest technology and research to provide the most effective treatments possible. From chemotherapy to radiation to nutrition and exercise, our doctors,...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Supervisor - Altamonte Springs, FL

    Call Center Supervisor - Altamonte Springs, FL

    ARS / Rescue RooterAltamonte Springs, FL, US
    Full-time
    American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U. With 45+ years of experience, we proudly deliver top-quality service to cus...Show moreLast updated: 15 days ago
    • Promoted
    Supervisor

    Supervisor

    SP PlusOrlando, FL, US
    Full-time
    SP+ is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards....Show moreLast updated: 30+ days ago
    • Promoted
    Director, Customer Success ( Remote )

    Director, Customer Success ( Remote )

    AssistRxOrlando, FL, US
    Remote
    Full-time
    Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and buil...Show moreLast updated: 30+ days ago
    • Promoted
    Luggage Supervisor

    Luggage Supervisor

    ASG GROUP [000B6]Orlando, FL, US
    Full-time
    Bags, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, ma...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service & E-Commerce Supervisor - Full Time

    Customer Service & E-Commerce Supervisor - Full Time

    Whole FoodsOrlando, FL, US
    Full-time
    At Whole Foods Market, we are working to nourish people and the planet.In this role, you will support the Customer Service & E-Commerce programs. this means you lead processes supporting the checko...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Associate

    Client Service Associate

    Jackson HewittEustis, FL, US
    Full-time
    We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look n...Show moreLast updated: 7 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    Encore StrategicOrlando, FL, US
    Full-time
    Are you passionate about customer satisfaction and building long-term customer relationships? This Florida-based, fast-growing software company dedicated to helping small and mid-sized businesses s...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    Southeastern GrocersAltamonte Springs, FL, US
    Full-time
    Customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, pol...Show moreLast updated: 30+ days ago