Director for Performance and Venue Operations

Job Description

Job Description

The New England Conservatory, an independent not-for-profit institution, is recognized internationally as a leader among music schools, educating and training musicians of all ages from around the world. With music students representing more than 40 countries, NEC cultivates a diverse, dynamic community for students, providing them with performance opportunities and high-caliber training by 225 internationally esteemed artist-teachers and scholars. NEC pushes the boundaries of making and teaching music through college-level musical training in classical, jazz, and Contemporary Improvisation. It offers unique interdisciplinary programs such as Entrepreneurial Musicianship and Community Performances & Partnerships that empower students to create their own musical opportunities. As part of NEC's mission to make lifelong music education available to everyone, the Preparatory School and School of Continuing Education delivers training and performance opportunities for children, pre-college students, and adults.

Job Summary :

The Director, Production & Venue Operations is an execution-focused and results-driven leader who oversees all performance-, event-, and venue-related services at NEC, facilitating the safe, efficient, and mission-focused use of all performance venues, rehearsal facilities, and other spaces. The Director supervises the Production and Venue Operations departments and their staff, which includes Production, Front of House / Box Office, Scheduling, and Rentals, and collaborates with internal and external stakeholders to ensure consistently high production values and exceptional customer service for all events at NEC. The Director serves as a primary liaison between NEC and institutional partners, strengthening collaboration and space utilization for the NEC’s faculty and students, while meeting revenue goals for the Conservatory’s rentals program. Coordinating with Facilities and Capital Planning, the Director also facilitates the purchase, management, repair, and upgrading of all FOH and BOH related technology and equipment.

ESSENTIAL FUNCTIONS :

• Work with the Dean & Chief Artistic Officer and various NEC departments in developing the strategic use of all NEC facilities for the benefit of the institution’s mission and goals, including revenue and recruitment goals.
• Maintain and improve operational processes and protocols, staffing organization, and facilities scheduling within the Production and Venue Operations departments to efficiently support a high volume of performance and institutional events in multiple spaces, including concert venues.
• Supervise Performance Production, Front of House / Box Office, Scheduling, and Rentals staff, including the direct supervision of four departmental managers.
• Negotiate all rental contracts for rental and partnership programs across practice rooms, classrooms, performance halls and residence halls, while owning, developing and fostering relationships across NEC’s non-academic revenue driving portfolio to meet and exceed yearly goals.
• Serve as the lead liaison between faculty and Production and Venue Operations staff in supporting their performances, while maintaining policies and procedures; includes the management of all scheduling systems.
• Develop and maintain policy and procedures for all event and venue activities as they relate to Performance Production, Box Office / Front of House, Rentals and Scheduling.
• Oversee the Box Office / FOH staff’s development and training of the Front-of-House staff on customer service and all event safety procedures to ensure that all NEC event patrons have a positive and safe experience.
• Serve as a liaison to Facilities and Campus Safety on all life safety and emergency related matters.
• Collaborate with relevant departments to develop and maintain a Performance Facilities and Equipment Strategic Plan, assessing the current state of all NEC performance-related facilities and equipment, including the instrument collection, and create a long-range strategy for acquisition, repair, and facility upgrades.
• Promotes a healthy equitable learning environment for students and faculty, enjoyable concert experiences for audiences, and best-in-class service for rental clients.
• Manage and maintain all Production and Venue Operations departmental budgets, and ensure that the rentals of NEC facilities meet the institution’s revenue forecasts and goals.
• Oversee event services offered to rental and partner clients including collaborating with Recording and Performance Technology Service (RPTS), Performance Production, Box Office / FOH, Facilities and Security to establish and implement work rules and pricing to support the work outside licensees, while creating a revenue path for NEC.
• Other duties as assigned and deemed necessary to support the mission of New England Conservatory.

QUALIFICATIONS :

NEC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, or veteran sta tus.

Annual Clery Report

In accordance with the federal Clery and Campus SaVE Acts, New England Conservatory of Music (NEC) commits to providing all current and prospective students and employees with access to the annual Campus Security and Fire Safety Report. This report will provide the reader with a record of statistics regarding crimes that were reported in the NEC community during the previous three years as well as College policies and procedures, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This report may be accessed here. A paper copy can be requested by contacting NEC's Director of Public Safety at 290 Huntington Ave, Boston, MA 02115.