IT System Administrator

Essential Job Functions

CORE VALUES :

Supports and models behaviors consistent with Billings Clinic’s mission,vision, values, code of business conduct and service expectations.

Meets allmandatory organizational and departmental requirements. Maintains competency inall organizational, departmental and outside agency standards as it relates tothe environment, employee, patient safety or job performance.

KEY RESPONSIBILITIES :

Serves as the primary technology resource for the assessment and mapping ofcurrent and future state with gap identification / analysis, design,implementation, on-going development and maintenance of server / cloudinfrastructure.

Coordinates closely with Billings Clinic Leadership, staffmembers, Information Technology staff, key stakeholders including affiliates,managed and non-managed sites, and software vendors for the planning, analysis,design, implementation, evaluation and support of network infrastructure.

STRATEGY :

Acts as a liaison and expert resource for network infrastructure with theend-user community, clinicians and / or software / hardware vendor to identifyproblems and concerns regarding the overall performance and / or effectiveness ofthe technologies and workflows that impact users.

Researches, analyzes andprovides recommendations for corrective action to resolve problems with theinternal functionality of the system and / or integration of information betweensystems.

Collaborates with clients and technical resources and / orsoftware / hardware vendor with recommendations for system enhancements, detailedinformation regarding technical or functionality problems and assists withimplementation of recommended fixes.

PATIENT SAFETY and QUALITY :

Monitors the environment, technology and infrastructure to support optimalpatient care and prevention of adverse events.

POLICY and PROCEDURE / REGULATORY :

Ensures network infrastructure and corresponding policies and procedures,related to Health IT, follow appropriate Practice Acts, Joint Commissionrequirements and other applicable regulations and standards.

OTHER DUTIES :

Performs additional duties as defined for specific IT Systems AdministratorRole. See table below. Performs other duties as assigned or needed to meet theneeds of the department / organization.

• Working within a team, develop strategies, designs and plans forenhancing the technology services infrastructure within the Billings ClinicHealth System
• Provide monitoring, evaluation and support for the server and servicesinfrastructure.
• In coordination with other teams, successfully implement new projects asdetermined by Billings Clinic
• Perform maintenance on all aspects of the technology infrastructure as needed
• Serve as an escalation point for complex support issues
• Provide excellent customer service, to end users and team members
• Implementation of industry / vendor best practices in project, maintenance, andsupport work
• Prioritization of issues / projects based on risk, impact and organizationalcriticality
• Work with cybersecurity team to verify that configurations are compliant withinstitutional standards
• Work within change control guidelines / processes developed by Billings Clinic
• Create appropriate documentation for all new deployments and changes to theinfrastructure
• Effective, regular and timely communication with all stakeholders of issuesand projects
• Experience / training in supporting, implementing, and maintaining anumber of the following enterprise technologies :

Windows network services (e.g. AD, group policy, DNS, DHCP, Radius, CertificateAuthorities, etc.)

Microsoft 365 / Azure AD

OS Virtualization

Configuration, management and troubleshooting of backup / replicationtechnologies

Enterprise storage

Server Hardware and Operating systems

Monitoring and patching solutions

Basic MS SQL Server administration

Basic web site manipulation

• Strong organizational, analytical, planning and support skills
• Ability to work both independently and collaboratively within a teamenvironment to identify and remediate issues, implement enhancements / projects,and perform required maintenance
• Basic understanding of TCP / IP networking principles
• Flexibility when faced with shifting priorities and multiple tasks
• Basic understanding of IT service management frameworks, including incidentand change management
• Good written and verbal communication skills, including writing of technicaldocumentation
• An understanding of current technology trends as they relate to the healthcare industry
• Provide training to others (members of IT Department, new employees, endusers, etc.) as necessary

Minimum Qualifications

Education

4 Year / Bachelors Degree preferred or equivalent experience

Experience

0-8 years’ experience (depending on Level) with enterprise technical infrastructure / architecture and support services

Certifications and Licenses

• Current Montana driver’s license and the ability to be insured to operate Billings Clinic vehicles
• Relevant technical certifications preferred.

Able to provide home internet access and have personal cell phone.

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Employees that require a licensed or certification must be properly licensed / certified and the licensure / certification must be in good standing.

Employee Benefits

Billings Clinic Employees

Billings Clinic is a best place to work because if its people. The collegial atmosphere, teamwork, pride in care, and numerous opportunities to grow both personally and professionally help keep our amazing employees here caring for patients.

State of the art facilities and advanced technology gives the health care professionals the tools to provide advanced health care in a healing environment.

• 2019 Billings Chamber of Commerce Employer of the Year
• 2019 Becker’s 50 Best U.S. Companies to work For
• 2019 Women’s Choice Award for America’s Best Hospitals for Patient Experience
• LivAbility One of the Top 25 Best Places to Live in America
• 2016 Outside Magazine’s America’s Best Town

Employees have the opportunity to make a difference in the lives of each other and our patients, making this a truly meaningful place to work.

The organization also offers employees the opportunity to engage in numerous councils and educational opportunities leading to career growth and involvement in decision making and important initiatives.

Beyond giving great care, employees’ ideas and insights are valued at every level of the organization.

At Billings Clinic, it is important to celebrate milestones and ensure that employees feel valued. Recognitions such as the DAISY or BEE Awards, Years of Service and the employee recognition program give everyone the opportunity to show encouragement toward team members who go the extra mile.

Billings Clinic offers excellent benefits and salaries, education assistance, paid time off, and learning plans for career growth.

The combination of excellent benefits, strength of the organization and meaningful work make Billings Clinic one of the best places to spend a career in health care.

Billings, Montana is a friendly college community located near the magnificent Rocky Mountains with great exciting outdoor recreation just minutes from home.

Billings has great parks, trails, public lands, thriving restaurants, excellent schools, safe neighborhoods, and abundant events and family activities.

Explore some of the Billings Clinic employee benefits

Health

BeWell -An employee wellness program with initiatives and resources around Health, Finance, Personal Growth, and Community.

Programs include free blood screenings, flu shots, biometric screenings, health assessment, incentives such as insurance premium discounts for participation.

Medical -Billings Clinic offers a comprehensive self-insured health plan, including a traditional PPO plan and an HSA plan.

The benefit is available to full or part time employees.

• Pharmacy- Our medical plan includes prescription benefit coverage and prescriptions can be filled at the Atrium Pharmacy on our campus with a mailing service available to employees who reside outside of Billings.
• Dental- Preventive and Comprehensive plans include preventive and major dental services such as fillings, extractions, bridgework, dentures and crowns.
• Vision- A vision plan is available; which covers a routine eye exam and provides an allowance for the purchase of frames, lenses or contact lenses.
• Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.
• HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.

Short Term Disability / Medical Leave -Billings Clinic provides a short term disability medical plan which provides employees with days to use in the event of an extended illness or injury.

Financial

• Paid Time Off -Billings Clinic recognizes an employee's need to balance work and family life. Billings Clinic provides a paid time off benefit which affords employees the opportunity to have time off with pay.
• Retirement Plans -Billings Clinic provides a defined contribution pension plan and a 403(b) tax deferred savings plan with matching contributions.

These plans offer employees the opportunity to save for their retirement years with a variety of investment options available.

• Flexible Spending Accounts- We offer two types of spending accounts : health care and dependent care. Both allow you to pay certain expenses with pre-tax dollars.
• HSA Savings Accounts- We offer an HSA savings accounts and an employer contribution for full time employees.

Tuition reimbursement and / or assistance programs are available for certain positions.

Employee Crisis Fund -Provides limited financial assistance to Billings Clinic employees who need immediate aid.

Growth & Community

• Employee Assistance Program (EAP)- Billings Clinic recognizes that mental well-being is connected to physical health. We offer employees and their eligible dependents, at no cost, four sessions of mental health related services through our confidential EAP program.
• Billings Clinic Parent Network (BCPN) -A unique group to support the employees who also wear the hat of parent . The group meets monthly to discuss the challenges of being a working parent and provides encouragement and support.
• Cafeteria and Commons Café- meal subsidies
• Bicycle-friendly business- Bronze award winner by the League of American Bicyclists
• Tuition reimbursement and / or assistance programs are available for certain positions.
• Leadership training
• Employee recognition programs such as the Bee Award for outstanding team members, Daisy Award for nursing excellence, Great-Catch Award (safety), Years of Service award, YAG awards.

Several employee recognition events throughout the year such as the food truck outdoor event, hot cocoa bar event, etc. to promote fun and employee recognition.

• Free or discounted tickets to local entertainment and sporting events
• Club Billings Clinic offers employees discounts at numerous local businesses and service providers
• Lactation facilities for new mothers.
• 360-degree performance reviews
• Our organization promotes sustainable or green practices.
• Identity Theft Protection and Emergency Travel Assistance
• Business education, continuing education credit assistance
• Formal career development and job advancement programs
• Actively supports community service initiatives, e.g. United Day of Caring, Saturday Live, etc.
• Flexible scheduling and telecommuting options for certain positions to accommodate work / life balance

Casual Fridays"-ability to wear work appropriate jeans to work (for non-clinical employees)

• Workplace facilities to promote exercise
• Promotes walking trails both inside and around the campus
25 days ago