Senior Manager, Patient Access

Senior Manager, Patient Access

The Senior Manager, Patient Access is responsible for overseeing and managing the day-to-day operations of the Patient Access department in the hospital. They will lead a team of professionals to ensure timely and accurate registration, insurance verification, pre-authorization, and financial counseling services for patients. This role is pivotal in optimizing revenue, patient satisfaction, and compliance with healthcare regulations.

What you will do :

• Provide leadership and direction to the Patient Access team, including hiring, training, and performance evaluations.
• Develop and maintain efficient patient access processes, ensuring prompt and accurate registration, insurance verification, and pre-authorization.
• Work closely with Revenue Cycle and Billing teams to maximize revenue through accurate insurance verification, timely pre-authorization, and upfront collection of patient financial responsibility.
• Ensure compliance with all relevant healthcare regulations, including HIPAA, CMS, and state-specific regulations.
• Implement quality assurance and control measures to minimize errors and discrepancies in patient information and financial data.
• Provide ongoing training and development opportunities for staff to keep them updated on industry trends and regulations.
• Foster a culture of patient-centered care, ensuring patients have a positive experience during the registration and admission process.
• Monitor key performance metrics and analyze data to identify areas for improvement and implement changes accordingly.
• Assist in the development and management of the department's budget, ensuring cost-effective operations.
• Collaborate with other hospital departments, such as finance, admissions, and medical records, to ensure a coordinated approach to patient access and revenue cycle management.

What you will need :

Benefits (For full time or part time positions) :

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.