Service Center Manager

Overview

Envoy Solutions, a diversified distribution company with over $ billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries.

We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day.

Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.

At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach.

We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge.

We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

Under the general guidance of the Ontario Operations Manager, the Service Center Manager will develop and execute both strategic and tactical plans pertaining to increasing revenue streams.

The Service Center Manager will be responsible for the safe and efficient operations of WAXIE’s Service Centers within Ontario.

This position will also act as a resource for divisional assistance on matters pertaining to Service Center Sales / Operations on an as needed basis.

Essential Duties

• Manage the entire repair order cycle process for the division to include; preventative maintenance programs, corrective maintenance, warranty processing, and fleet rentals in order to increase both revenue and customer satisfaction.
• Provide leadership to repair technician team to ensure that the Service Center is meeting or exceeding sales and operational goals through the following programs;

stated policies, technical training, and personnel changes via promotions or terminations.

• Direct merchandising of Service Center capabilities to enhance profitability and gain share through basic sales techniques.
• Analyze and employ process improvements relating to employee efficiency, service cycle times, inventory control, procurement, and the utilization of shop software programs (SMS).
• Facilitate and supervise an effective communication program for work-orders as well as internal and external correspondence.
• Create and implement cost saving initiatives through direct interaction and collaboration with divisional staff members.
• Provide effective oversight in order to create a clean and safe working environment as it relates to proper daily inspections of material handling equipment, fleet assets, and personal protective equipment used to promote safe practices.
• Plan and execute various projects designed to grow the service center in the Ontario territory. This will involve working heavily with financial information, operational data and partnering with various different departments to ensure that resources are allocated properly and used in the most efficient manner possible.
• Select, train, direct and motivate employees; appraise performance and recommend salary actions for subordinates to assure a stable, competent organization.
• Other duties as assigned.

Qualifications

• Previous supervisory experience.
• Strong interpersonal and leadership skills.
• Superior customer service skills.
• Strong analytical skills with a good to excellent proficiency with Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills with strong interpersonal skills
• Ability to multi-task effectively.
• Bilingual Spanish a plus.
• Ability to lift 50 lbs.
• High School diploma or equivalent required.

This position offers a competitive starting salary and comprehensive benefits program.

Pay Range : $64,416 - $82,512 annually

Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and / or any other characteristic protected by law.

We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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