Client Service Manager

Renalogic Client Service Manager

Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help us in our mission, we hire people who are humble, hungry, and smart. And it sure helps if you have a sense of humor. We're not perfect, but we're trying to build a company that we are all proud of. Our 96% client retention suggests we're on the right path.

Position Overview

The Client Service Manager will serve as the face of Renalogic to assigned clients, representing program operations, value and impact, and facilitate across stakeholders (TPAs, brokers, stop loss carriers). This role will manage the end-to-end client experience, ensuring that new clients of Renalogic's dialysis cost containment and clinical support programs onboard through a smooth implementation process and existing clients have ready access to program information and support when needed.

How You'll Contribute

• Take accountability for new-client implementation for all assigned accounts, ensuring completion of and documenting critical steps for compliance.
• Collaborate with clients to ensure ImpactCare, ImpactAdvocate, and ImpactProtect teams receive the client information necessary to provide superior member support.
• Ensure client information is entered and updated in relevant systems.
• Distribute regular program reporting and present value and impact to clients and stakeholders.
• Retain groups year over year and actively upsell other products and create referral business.
• Engage groups through client stewardship meetings, on-site events, and relationship-building activities.
• Create, distribute, and present client implementation, retention, and renewal reports to internal stakeholders, including Senior Leadership and our Board of Directors.
• Report on client KPIs and distribute quarterly client reports to key client contacts.
• Develop relationships with key client contacts and other stakeholders; maintain a pulse on their strategic priorities and challenges, and anticipate needs, risks and opportunities.
• Work cross functionally with internal operational teams to address client needs, issues, opportunities and customizations.

What You'll Need to Have

What We Offer

We are proud to be an equal opportunity employer, which means that our employment decisions are inclusive and welcoming, regardless of race, gender, age, color, sexual orientation, gender identity, pregnancy status, religion, national origin, disability, or any other personal, physical, mental, or sensory traits. All individuals who are offered a position must successfully pass a background and reference check prior to their start. All individuals must demonstrate they are legally authorized to work in the United States without sponsorship.