Member Experience Specialist
Position Summary :
Ready to join our awesome SPENGA Woodbury team? Our member experience specialists are responsible for the sales performance and success of the studio as well as creating a warm and inviting experience for all our members and prospects each time they enter our beautiful new studio.
Qualifications :
- Excellent customer service and sales skills
- Dependable, trustworthy, ready to learn and work hard
- Comfortable calling prospects, sharing the SPENGA experience and handling objections
- Previous sales, fitness industry or high-ends goods & services experience preferred
- Friendly, contagious, upbeat personality
- Motivated and driven
- Ability to work in a fast past environment and juggle multiple activities
Job Requirements :
- Manage and exceed membership sales and retention expectations
- Set-up, clean and reset studio equipment after sessions and help maintain studio cleanliness
- Provide studio tours
- Ability to learn CRM software and complete daily lead and sales processes
- Sell memberships and retail
- Retain and increase member participation
- Build and maintain member relationships
- Ability to work early morning, evening, and weekend shifts, with the greatest need being early morning shifts
- As a SPENGA ambassador, member experience specialists will promote, sell, and add to the SPENGA culture in and out of the studio
Perks :
- Discounted SPENGA membership
- Hourly + Commision pay
- Career development opportunities as we grow the SPENGA brand across the Twin Cities
Member Experience Specialist
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