Member Services Representative - Bilingual (Spanish)

Job Description

Job Description

Description :

To assist Credit Union members with all activities associated with member lending, processing member transactions and responding to member needs for information and assistance with their Credit Union business.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

• Receives and processes members financial transactions via mail and phone, including deposits, transfers and loan payments, cashier’s checks, wires, etc. Balances cash drawer and accurately settles and records all daily activities.
• Assists members and potential members with opening, maintaining and closing accounts, answering questions about products and services (including debit and credit cards), and resolving member issues that are within their authority to resolve via phone and mail. Refers problems that are beyond their authority to the Branch Manager. Identifies cross-sell opportunities and cross-sells relevant products and services to members.
• Performs a variety of miscellaneous duties including filing, project work, computer input, handling of ingoing / outgoing mail, and other job-related duties as required or assigned.
• Corresponds with or interviews new account and / or loan applicants; collects necessary documents for approval and processing in compliance with Credit Union procedures, polices and legal requirements. Takes phone calls, answers general account and / or loan questions, calculates payments, and takes loan applications on the phone from members and potential members.

PERFORMANCE EXPECTATIONS :

PHYSICAL / MENTAL DEMANDS :

(Physical demands)

finger dexterity.

(Mental demands)

problems, alertness, precision, concentration, accuracy, thoroughness, and memory demands.

reading, comparing, analyzing, judgment, reasoning, patience and negotiating.

WORKING CONDITIONS :

The physical / mental demands and work environment characteristics described above are representative

of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Requirements : KNOWLEDGE & SKILLS :

Experience : Six (6) months to two (2) years of similar or related experience.

Education : A high school education or GED.

Interpersonal Skills : Courtesy, tact, and diplomacy are essential elements of the job. Work involves

personal contact with others inside and / or outside the organization, generally regarding routine matters

for purposes of giving or obtaining information which may require some discussion.

Managerial Responsibility : Has no supervisory / managerial responsibilities.

PROBLEM SOLVING :

Independent Judgement : Specific standards and operating procedures provide some options and

latitude for independent decision and action. Decisions are usually limited to choosing between two or

three known options. There is minimal room for discretion. Decisions normally take the form of

recommendations.

Mental Process : Problems encountered are simple in nature, requiring a choice from a limited number

of prescribed options.

ACCOUNTABILITY :

Organizational Impact : Has basic authority to make decisions that could impact overall organizational

goals and / or objectives. The impact would generally have an effect on the service or product which an

individual member would receive. Does not have budgetary responsibilities and is not authorized to

make decisions that would commit or jeopardize company assets.

Organizational Restraint : Limited supervision and inspection of work. Errors can be difficult to detect

and resolve and / or the consequences of potential errors can be of significance.