Customer Experience Specialist - 21.64 HR

Job Description

Job Description

Start Your Career with Orion180—A Path to Growth and Success!

Launch Your Career with Us! Comprehensive In-House Training Provided!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Irving, TX, and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

About Orion180 :

At Orion180, we don’t just stand out for what we do—we shine because of how we do it. By integrating cutting-edge proprietary technology, innovative solutions, and compassion for serving our customers, we are redefining the insurance experience. Our vision is to be the premier global provider of insurance solutions. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products.

Orion180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas, location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Role and Responsibilities :

As a Customer Service Representative at Orion180, you will :

• Provide exceptional customer experiences by supporting and empowering agents and policyholders.
• Navigate multiple computer applications with speed and accuracy to deliver top-tier service.
• Research and identify solutions using advanced computer-based resources.
• Work in a paperless environment, prioritizing customer privacy and security.
• Learn and apply multiple underwriting guides and manuals.
• Review the completed inspections and make informed decisions regarding insurance risks.
• Process acceptable risks through our system and prepare necessary documents for those that are not.
• Handle emails and phone calls from agents and policyholders with professionalism and care.

Qualifications and Education Requirements :

Preferred : Active Texas Property and Casualty license .

Physical Demands :

Why Orion180?

Ready to Start Your Career?

Starting as a Customer Service Representative, you’ll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development.

Apply today and take the first step toward a bright future with Orion180!

Orion180 is an Equal Opportunity Employer.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.