Quality Assurance Agent- Virtual Sales

Quality Assurance Representative

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Responsibilities

The Quality Assurance Representative follows Best Practices to support approved compliance policies and procedures. Responsibilities include reviewing legal documents with owners, completing after sale follow activities, providing on-going product knowledge training for sales teams, manage sales licenses and renewals, monitoring compliance results, and communicating results to management.

How You'll Shine

• QA reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QA checks documents for proper signatures notarizations, and trailing documents.
• QA makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed.
• QA provides new hire Do Not Call and compliance policy trainings to maintain Federal and company expectations for tele / virtual sales.
• The QA trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards.
• QA closely monitors compliance, owner surveys, and escalated sales complaints, providing and coaching feedback as necessary.
• QA maintains accurate files / notes and provides feedback to site / corporate management completing reports with timeliness and accuracy.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Compensation generally starting at $20.00 - $20.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.