Implementation Coordinator

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics.

At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions.

And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview : The Implementation Coordinator is responsible for a variety of activities supporting the customer implementation and ongoing management process.

Duties and Responsibilities :

• Tracking customers who have expiring certificates and renewing in the INOVALON production environment;
• New certificate orders set up in the INOVALON production environment;
• Provisioning Accounts on Inovalon ONE Platform;
• Provisioning Assets on customer projects;
• Processing customer suspension and reactivations in Salesforce;
• Ensure proper project setup in and assign incoming new project work to the Implementation Advocate;
• New projects customer outreach;
• Other duties as requested and / or determined;
• Expedited customer outreach as needed;
• Expedited order management;
• Expedited reactivation and suspension requests;
• Installation documentation management;
• Maintain compliance with Inovalon’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as always outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and / or duties that may be reasonably provided by Inovalon for the purpose of achieving the operational and financial success of the Employer.

Job Requirements :

• Proficient in Microsoft Office suite (specifically Outlook, Word, Excel);
• Excellent verbal and written communication skills;
• Inovalon to work in a fast-paced environment;
• Self-motivated with strong organizational / prioritization skills and Inovalon to multi-task with close attention to detail;
• Strong computer skills;
• Excellent customer service skills;
• Excellent time management skills; and
• Proven Inovalon to work effectively under pressure & meet deadlines.

Education :

High School diploma or required.

Physical Demands and Work Environment :

• Sedentary work ( sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and / or negligible amount of force;
• Frequently or constantly to lift, carry push, pull, or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally, usually for training purposes.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description.

If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.

Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.