Director, IT Operations
Join a team that cares for your community and for you! At Allergy Partners, we are dedicated to improving the lives of our patients through compassionate, personalized allergy and asthma care. As part of the nation's largest allergy practice, our team combines the resources of a trusted network with the close-knit feel of a local office. We take pride in serving our community, building lasting relationships with patients and families, and being a trusted partner in their long-term health. Within our practice, we foster a supportive and collaborative work environment where every team member plays a vital role in creating excellent patient experiences. Joining our team means being part of a workplace that values professional growth, teamwork, and a true commitment to making a difference both inside and outside the clinic.
Allergy Partners is happy to provide the following benefits for our employees :
- 401(k)
- Health Insurance
- Paid Time Off
- Paid Holidays
- Vision Insurance
- Health Savings Account (HSA)
- Dental Insurance
- Life Insurance
- Disability Insurance
Actual compensation may vary depending on job-related knowledge, skills, and experience.
Job Summary
The Director, IT Operations is responsible for the enterprise infrastructure technology roadmap, architecture, and operations. This position is operationally responsible for ensuring availability, integrity, scalability and security for all IS&T systems and technology infrastructure as well as a highly effective and efficient service management function. Reporting to the CIO, the Director, IT Operations is a key leadership role who will direct the teams in charge of network services, computer, storage and data platforms, service management and data center operations. The Director, IT Operations is a forward-looking technology leader who can develop an infrastructure and operations strategy and drive it through to execution and support. This role works closely with the CIO and peer IS&T leaders in designing and executing the technology roadmap.
Key Responsibilities
A key member of the CIO's leadership team that is responsible for delivering information services, delivering business value by improving outcomes, experiences and team efficiencies in a transparent and cost efficient way, while creating a positive and engaging work environmentAttract, develop, and lead high performing infrastructure and operations technology professionals to ensure the reliable delivery of IS&T services.Drive a culture of continuous improvement to improve quality, efficiency and standardsResponsible for the development and implementation of a strategic, long-term technology infrastructure strategy and roadmap to ensure our ability to deliver services enabling exceptional patient careDefine architectural guidelines and implement service monitoring across all platforms to ensure high availability and disaster recovery capabilitiesLeads the IT Service Management team to ensure our processes support our teams' ability to delivery in a secure, compliant and effective mannerOperationally responsible for ensuring the availability, integrity, scalability and security for all IS&T systems and technology infrastructureOversights and management of outsourced agreementsDevelops and organizes policies and procedures for the development and use of technology infrastructure systems, capabilities and servicesSupports and promotes information security plans, initiatives and activitiesEnsure cost-effective design, development, integration, implementation and maintenance of new services, equipment, and systems in support of business objectivesNegotiate IS&T related contracts to ensure cost-effective agreements are achieved, interests are protected and business value is addedMonitors trends, developments and best practices in technology infrastructure in anticipation of changing requirements, expectations and opportunities; assesses technical, financial and organizational implementationOther Responsibilities
Maintains patient confidentiality; complies with HIPAA and compliance guidelinesCompletes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframesComplies with Allergy Partners and respective hub / department policies and reports incidents of policy violations to a Supervisor / Manager / Director, Department of Compliance & Privacy or via the AP EthicsPoint hotlineMaintain compliance with all policies and procedures, actively participate in enforcement of all ongoing Cybersecurity efforts to ensure safe and secure IT systems for all employees and clients at Allergy Partners. Remain vigilant and aware of new threats and assist the company by fulfilling an active role in observing, enforcement and reporting of cybersecurity incidents, efforts, programs and fulfill required training on a timely basis as required by frequency and due dates.Other duties as assigned.Qualifications
Qualifications
Strong teamwork skills, including the ability to establish and sustain successful working relationships with all levels of the organizationMust be approachable and a good listener and teacher being able to communicate technology concepts at a level of understanding of the audience, including both technical and non-technical individualsPassionate about building high performing teamsExtensive knowledge or business risk, risk assessment and risk-based decision-makingLeadership Knowledge / Skills / Abilities :Strong analytical, problem solving and interpersonal skillsAbility to communication effectively with board and senior level positionsAbility to work in a fast-paced environmentDemonstrable track record of successfully supporting a 24x7 operationAbility to multi-task and support multiple projects while updating management and customersWillingness and desire to learnExcellent written and verbal communication skillsDemonstrable track record of success in a similar roleSkilled in overseeing the efforts of high-level department individualsSuperb ability to motivate employees and inspire positive change within departmentSkilled in managerial duties (i.e. hiring, firing, performance appraisals, pay reviews)Capable of supporting the work of the departmentHigh standard of ethics, discipline, and professionalismEducational and Experience Requirements
Minimum Qualifications :
Bachelor's degree in computer science, management information systems (MIS) or an approved field of study, highly preferredTen years IT and / or business leadership experience with 5 years of planning, implementation and management of enterprise technology infrastructureOR-An approved equivalent combination of education and experience.Preferred Qualifications :
Master's degreePrevious health care provider experiencePrevious IT Service Management ExperienceSupervisory Responsibilities
This job supervises the Information Systems and Technology (IS&T) department.
Physical Demands
No or very limited exposure to physical risk.Work is normally performed in a typical interior / office work environment.