Senior Business Systems Analyst / Trainer

Senior Business Systems Analyst / Trainer

On-site / Remote : On-site

Locals required : Yes. The position is HYBRID and requires 3 days onsite a week.

Location : Washington, District Of Columbia 20003, US

# of vacancies : 1

U.S. Citizens and GC Holders only

The ideal candidate is a DC Resident with 11+ years of BA experience, 5+ years of experience developing training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support, and 1+ years of experience in Child Welfare Agency and / or Health & Human Services Agency.

Responsibilities :

• Business analysis and process mapping
• Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
• Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
• Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
• Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.
• Training and organizational change management
• During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

General :

General skills (must have) :

General skills (nice to have) :

Additional job information :

Date information :

ABBTECH is an EOE / Minorities / Women / Disable Individuals / Veterans