Kinetic Internet Tech Support Specialist

We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S. www.GoKinetic.com

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About the Role :

Kinetic is seeking entry level Specialists for Tier I Repair. Our Specialists will assist Kinetic broadband internet customers with troubleshooting and incident creation to resolve customer trouble. In this position the specialists will be expected to support and resolve customer's issues, create / update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to be trained and develop key technical skills.

• _This position can be filled remotely in the state of Georgia. _

What You'll Do :

Answer inbound calls from customers, internal or external, regarding trouble repair for Uniti product and services

Utilize and navigate in multiple systems to verify customer services to perform trouble isolation and repair of service

Provide excellent customer service and professionalism to a wide range of customers

Accept and implement coaching and feedback in order to achieve individual or team performance objectives

Recommend products that enhance or resolve a customer's issue

Perform other duties as deemed necessary by management to support our customer

Do You Have?

General knowledge of the telecommunication products and service offerings

Excellent customer service and interpersonal skills

Technical aptitude for performing technical tasks to resolve customer issues

Ability to work in a high intensity, stressful environment

Ability to work alone or as a member of a team

Even Better :

Good telephone communication skills

Ability to manage multiple priorities in a fast-paced environment

Ability to resolve customers' complaints with a focus on quality

Technical experience in troubleshooting internet issues

PC skills (Windows), 10-key and keyboarding skills

Additional Details :

This is a virtual / work from home position. Uniti requires employees working virtually to maintain a distraction-free workspace with sufficient high speed internet access of 25 MBPS or higher.

This team will be staffed to work during the timeframe from 7 : 00 am - 8 : 00 pm ET Monday - Friday. Therefore, candidates must be able to work during these hours. This timeframe is subject to change in the future based on the needs of the business.

Minimum Requirements :

Associate's Degree in a technical discipline and 2-3 years technical / telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience or an equivalent combination of education and / or directly related telephony experience required.

Physical Tasks - Sitting and Stationary : 67-100% | Carrying : Occasionally : 0-33% | Lifting-Lowering >

1-15 lbs : Occasionally : 0-33% | Repetitive Hand Action : Medium Dexterity : Continuously : 67-100% | Fine Manipulating : Frequently : 34-66%

Audio Visual Needs - Hearing : Continuously : 67-100%| Near Vision : Continuously : 67-100%| Far Vision : Occasionally : 0-33%| Peripheral Vision : Occasionally : 0-33%

Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies

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Our Benefits :

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens : Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system / network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and / or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants : Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Customer Service

Job Function Customer Contact

Pay Type Hourly