General Manager

Job Details

Unapologetic Foods, the group behind critically-acclaimed Semma, Dhamaka, Adda and Rowdy Rooster  is looking for a Restaurant Manager to assist with all daily operations for our Masalawala & Sons concept.

POSITION SUMMARY :

The Restaurant General Manager reports directly to the Director of Operations.

Implements, d irects  and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The GM is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees.

ESSENTIAL JOB RESPONSIBILITIES :

• Keep Director of Operations promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggests alternative courses of action
• Foster and maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests
• Foster and promote a cooperative working climate, maximizing productivity and employee morale
• Ensure proper knowledge of all company policies and procedures, rules and regulations. Constantly evaluate all staff.
• Ensure proper reporting of all revenue, and costs. Manage all the costs of the restaurant. Ensure they are in line with the budget and / or guidelines. Ensure reporting is timely.
• Oversee the processing of the payroll. Ensure the labor cost is accurate and up to date, and all employees are properly paid.
• Maintain a healthy, happy, and productive work environment to foster loyalty and dedication

PHYSICAL REQUIREMENTS :

UA Foods is an equal opportunity employer.