Fulfillment Center HR Generalist

HR Generalist

Chewy is seeking an HR Generalist to support our Ocala, FL fulfillment center! This role is designed as a hybrid between an HR Administrator and HR Business Partner, combining hands-on HR support with advisory responsibilities. The HR Generalist provides a broad range of HR services including employee relations, compliance, data-driven insights, and policy guidance, while also partnering with site leadership to build engagement and strengthen the Team Member experience.

Are you a collaborative HR professional who thrives in both execution and partnership? Join us to help shape the people experience in our high-volume operations environment!

What You'll Do

• Interpret and apply HR policies and procedures, maintaining compliance with federal, state, and local employment laws.
• Act as a primary HR contact for Team Members and managers, addressing questions on policies, programs, and day-to-day HR matters.
• Support employee relations by advising leaders on performance issues, disciplinary actions, and policy violations; conduct and document low-to-moderate risk investigations, advancing complex cases as needed.
• Provide coaching and guidance to managers to build leadership capability, reinforce Chewy's culture, and improve workplace effectiveness.
• Maintain data integrity across HR systems; create and analyze reports to identify site trends (e.g., turnover, attendance, engagement) and recommend actions to leaders.
• Support key HR processes including onboarding, leave of absence / ADA accommodations, benefits, immigration, contingent workforce needs, and exit interviews.
• Partner with COEs and HRBPs to implement company-wide HR programs, tailoring for fulfillment center needs.
• Conduct and / or support HR-related training sessions (e.g., compliance, performance management, DEI awareness).
• Recognize patterns in HR inquiries and collaborate on policy updates or training opportunities to address root causes.
• Contribute to site-level engagement and retention strategies by collecting and sharing feedback, survey results, and exit interview data.
• Serve as a culture ambassador, modeling Chewy's Operating Principles and influencing positive Team Member relations.

What You'll Need

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.