Retail Senior Store Manager

POSITION SUMMARY :

The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office’s largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.

Relocation assistance available (eligibility and benefit details determined per company policy)

BENEFITS INFORMATION :

Competitive wages for both full and part time opportunities

401K plan with company match after 1 year

Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses. Must be working at FedEx for 90 continuous days to receive reimbursement.

Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year.

Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time.

Sick time accrues 1 hour for every 30 hours worked up to 72 hours.

Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure.

4 premium holidays, 2 non-premium holidays, and 2 floating holidays.

Paid parental leave for both moms and dads!

Adoption Assistance Program

If you are a regular full-time employee at FedEx, or are a part-time employee at FedEx who has completed 91 days of employment and worked a minimum average of 12 hours per week, you may enroll yourself and your eligible dependents in FedEx medical, dental, and / or vision coverage. You may also enroll in the Flexible Spending Accounts (FSA).

LTD & STD Disability (full-time employees only), Life Insurance, Commuter, and Voluntary benefits

Valuable employee discounts on shipping, printing, and access to PerkSpot, which offers discount programs for items such as auto purchases, computer products, mobile phone products, education, and more.

Free help with career development aspirations / training for all FedEx Office employees

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Understand and model FedEx Office values to customers and team members

Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people

Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs

Regularly work with our largest accounts, complex customer needs and / or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers

Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience

Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation

Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets

Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits

Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members

Share ideas and use Quality Improvement tools in order to improve the business

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• Bachelor’s Degree preferred
• Minimum High School or GED
• 4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

ESSENTIAL FUNCTIONS :

Preferred Qualifications :

Pay Transparency : This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay : $57,331.40-$74,530.80 / Annually

Additional Details :

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including, Vets / Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com .

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.

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