Customer Care Specialist - Fully Remote
A Nationwide Energy company is interested in adding a couple Fully Remote Customer Care Specialists to join their team! The team is interested in both English Speaking candidates and Bilingual Candidates (English / Spanish)!
Description :
- Perform outbound calls
- Answer incoming customer telephone calls
- Work across multiple programs and phone lines and ability to transfer calls
- Promote participation in energy efficiency programs that the customer may qualify for
- Address and resolve customer inquiries, regarding products, services, billing, etc.
- Establish and maintain positive working relationships with customers by ensuring a high level of customer service
- Address and resolve customer complaints and make recommendations
- Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
Skills & Qualifications :
2+ years of previous call-center customer service experience
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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