AWS :

Experience in Supporting & implementing solution in mentioned areas :

• Hands on experience on AWS Native (IaaS) Services
• Delivery of AWS cloud IaaS related services to customers.
• Responsible for providing end-to-end operations support for AWS IaaS services through monitoring, incident response, and incident resolution for the Public Cloud IaaS environment.
• Support incidents affecting hosted IaaS services by providing these services to the owning teams who are customers of the PaaS & CaaS Platforms, in a timely manner.
• IaaS services monitoring to ensure availability, reliability, security, and performance, responding to incidents and escalating them to the appropriate teams as required to ensure SLAs are met.
• Follow incident, change, release, and problem management processes.
• Participating in root cause analysis on incidents to ensure issues around are acted up on in a timely manner, using those processes to continually seek to improve the stability of the PaaS & CaaS environments for all customers.
• Strong experience on IaaS services builds.
• Experience in installation, configuration and troubleshooting cloud native IaaS services.
• Understanding of ITIL framework of ticketing / Problem ticket / Change process, Emergency change