Lead Director, Provider Portal Strategy & Operations

Lead Director, Provider Portal Strategy & Operations

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Lead Director, Provider Portal Strategy & Operations is responsible for the strategic leadership and operational oversight of Aetna's three primary provider portal solutions : Availity Commercial / Medicare Portal, Availity Medicaid Portal, and DentalXchange Dental Portal. This role partners with our DDAT teams to develop the portal strategy and roadmap. Encompasses ownership for performance, vendor relationships, compliance, and team leadership, ensuring the delivery of exceptional provider experiences and operational excellence.

Key Responsibilities

Strategic Leadership :

• Develop and execute comprehensive portal strategies and roadmaps aligned with prioritized provider experience initiatives and workflow requirements.
• Collaborate with senior management to define strategic objectives and investment priorities for portal enhancements.

Operational Excellence :

Vendor & Contract Management :

Compliance & Risk Management :

Project & Program Management :

Team Leadership :

Required Qualifications

10+ years of healthcare experience, preferably working with network and provider related operations and strategy. 5+ years leading and developing high functioning teams. Adept at execution and delivery (planning, delivering, and supporting) skills. Adept at business intelligence. Adept at collaboration and teamwork. Mastery of problem solving and decision making skills. Mastery of growth mindset (agility and developing yourself and others) skills.

Preferred Qualifications

Experience with digital portal and / or self-service capabilities.

Education

Bachelor's degree preferred / specialized training / relevant professional qualification.

Pay Range

The typical pay range for this role is : $100,000.00 - $231,540.00.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

We anticipate the application window for this opening will close on : 12 / 31 / 2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.