Manager Family Relations - Office of Feedback

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric careand your career. CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

Leads the Office of Feedback by providing oversight and strategic vision for leveraging patient and family feedback to improve the patient and family clinical and non-clinical experience. Partnering with clinical, administrative and operational leaders across the enterprise, the Manager is accountable for the process to respond to feedback from patients and families, including grievances, across the enterprise and ensuring all regulatory requirements are met. Oversees the tracking and trending of feedback to identify themes and opportunities for improvement. Lead the Office of Feedback team and oversee daily processes, operations and project portfolio.

What You Will Do

• Develop a vision for maximizing feedback from patients and families across multiple channels.
• Lead the enterprise approach to include the family voice in the care delivery model.
• Partner with clinical, operational and administrative stakeholders to solicit feedback.
• Oversee and lead enterprise-wide approach to respond to patient and family feedback.
• Assess, monitor and prioritize feedback for best practices and improvement opportunities.
• Serve as organizational expert for responding to family feedback.
• Provide operational, administrative and fiscal oversight.

Education

Experience

Knowledge, Skills and Abilities

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

SALARY RANGE : $104,600.00 - $138,600.00 Annually

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

This job is eligible for an incentive program.

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.