Sales Customer Care Vice President

Sales Customer Care Vice President

Make your mark at the world's largest HVAC company. Daikin Applied is seeking a Vice President Customer Success whose core mission is to deliver innovative solutions and an unrivaled customer experience every day. The Vice President of Customer Success is responsible and accountable for best-in-class customer service delivery to our customers across all vertical markets serving as the champion of the customer voice. This role will lead the strategy and a customer success organization while partnering with internal teams to implement processes and deliver cross-functional excellence, and for driving customer retention and oversees and sets long-term strategy and vision for the Customer Success department. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location : Plymouth, MN, Hybrid

What you will do :

Strategic Planning & Execution :

• Develops and drives a comprehensive customer success strategy, in alignment with the business, to improve satisfaction, increase retention, and drive revenue growth.
• This includes defining the Daikin Applied's vision for customer success and aligning its goals with broader business objectives
• Develops scorecard and long-term goal planning (Fusion 30)
• Develops and defines a customer communication and contact strategy
• Creates playbooks for customer success

Customer Success Transformational Leadership :

Cross-Functional Collaboration :

People Leadership :

What's in it for you :

The ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Minimum Qualifications :

Work visa sponsorship is not available for this position

Preferred Qualifications :

Benefits :

The typical annual base salary for this position ranges from $181,600K- $320,300K + up to 40% bonus in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Equal Opportunity Employment : It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.