Application Administrator

Unified Endpoint Management Administrator

Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include :

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

We are seeking a skilled and motivated Unified Endpoint Management Administrator to support and enhance our enterprise endpoint management operations. This role will focus on key UEM functions, including print management, conference room technology (WebEx), Windows endpoints, mobile devices, and server patching. The UEM Administrator will play a role in device configuration, troubleshooting, security compliance, and process automation, ensuring optimal performance and user experience across the organization. This position requires a technical problem solver with a customer service mindset, strong collaboration skills, and a passion for optimizing IT environments.

Key Responsibilities

Unified Endpoint Management & Device Support

Manage Windows endpoints and mobile devices, ensuring proper configuration, security policies, and compliance.

Process Improvement & Automation

Identify and implement efficiency improvements in device deployment, patching, and security management.

Technical Support & Cross-Functional Collaboration

Provide tier 2 / 3 technical support for escalated endpoint-related issues.

Technical Skills

Minimum Qualifications

Preferred Qualifications & Skills

Education & Experience

Soft Skills

Why Join Our Team?

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.