Help Desk Level 1 Technician

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets : Partnership, Integrity, and Innovation.

Purpose

The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

Specific Duties, Activities and Responsibilities

• Level 1 Tech Support for ALL tickets that come into the Help Desk system
• Contact the ticket owner within designated amount of time to communicate status
• Assess urgency of each ticket to determine response priority
• Take ownership of the IT Help Desk help meet internal SLA
• Work with Tier 2 Support on a consistent basis in order to maintain proper protocols
• Set up new user computers and help with office moves when necessary
• Assist with other duties and special projects as needed.

Job Requirements

General Competency Factors

In addition to remote work for most positions, we offer a comprehensive benefit program including :

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

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