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Senior Manager, Contract Operations

Senior Manager, Contract Operations

PayPalChicago, IL, US
5 days ago
Job type
  • Full-time
Job description

Senior Manager, Global Contract Operations

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

The Senior Manager, Global Contract Operations, is a strategic leader within the Legal Operations team, responsible for overseeing and setting direction for Contract Administration & Operations across the Americas, EMEA, and APAC. This role manages a high-performing global team, driving operational excellence and optimizing contract management through advanced AI-enabled technologies for efficient, accurate contract execution. The ideal candidate has deep expertise in contract operations, technology integration, and stakeholder management, consistently delivering business results and fostering continuous improvement.

Essential Responsibilities :

  • Oversee the contract administration process from negotiation to execution
  • Ensure compliance with contractual terms and conditions
  • Manage contract renewals, amendments, and terminations
  • Review and approve contract drafts to ensure accuracy and consistency
  • Collaborate with internal teams to resolve contract-related issues
  • Provide guidance on contract risk management and mitigation strategies
  • Maintain organized records of all contracts and related documentation
  • Monitor contract performance and enforce obligations as needed

Expected Qualifications :

  • Minimum of 12 years of relevant work experience and a Bachelors degree or equivalent experience.
  • Operational Excellence :

  • Standardize contract templates, approval flows, documentation, and signature protocols globally.
  • Ensure alignment with stakeholders (Legal, Procurement, Sales, Treasury, Finance) on process improvements, policy updates, and technology enhancements.
  • Effectively maintain and enhance compliance with Signature Authority & Contract Management Policies.
  • Oversee all approval, execution, and signature policy standards, maintaining global consistency and training for commercial legal agreements.
  • Establish, monitor, and maintain robust service level agreements (SLAs) for all key contract operations processes, using defined metrics and regular reporting to measure success, identify gaps, and drive continuous improvement in service delivery.
  • Communicate policy and process updates, ensuring alignment and understanding across all stakeholder groups and the broader legal teams.
  • Ensure all contracts meet legal, regulatory, and internal policy standards.
  • Identify and mitigate risks or compliance gaps, collaborating with relevant teams for remediation.
  • Maintain accurate, updated records in centralized contract management systems ensuring robust document retention and data integrity.
  • Stakeholder Collaboration & Reporting :

  • Serve as primary contact for both internal and external stakeholders regarding contract status, escalations, and inquiries.
  • Build and maintain cross-functional relationships across Legal, Sales, IT, Engineering, and external providers to resolve challenges and drive objectives.
  • Generate and deliver executive-level reports on contract performance, cycle times, risks, opportunities, and AI adoption in contract execution.
  • Continuous Improvement & Change Leadership :

  • Lead business initiatives to optimize contract operations, improve cycle times, providing actionable insights and user experience.
  • Serve as a trusted advisor to Contract Technology Enablement leader to re-design and optimize contracting workflows to increase efficiency from intake to execution including clause analysis, automated redlining, risk scoring, and playbook-guided negotiations to minimize legal touch and fast track deal cycles.
  • Team Leadership & Operational Oversight :

  • Lead, develop, and mentor the Contract Administration & Operations team globally, ensuring excellence across contracting administrative processes from request intake, triaging, approvals, signatures, process improvements, template and Playbook management, ALSP oversight, identifying opportunities for AI and automation to enhance current contracting workflows and fast track cycle times with greater efficiency.
  • There is a potential to expand the scope of this team to cover drafting support, review, negotiation assistance, execution, renewals, and termination processes to bring greater ROI and efficiencies leveraging AI-powered features.
  • Directly oversee day-to-day operations of contract management systems, including the administration, intake, and execution of contract requests via existing and new platforms.
  • Manage escalations from various contract intake queues, including legal admin, self-service requests (such as NDAs), and sales / attorney requests.
  • Oversee and resolve escalations regarding signature processes, workflow bottlenecks, or contract approvals, across all agreement types.
  • Serve as a point of escalation and provide guidance to employees and attorneys on commercial legal queries, contracts workflows, and document retrievals (including regulatory and audit inquiries).
  • Ensure best practice knowledge-sharing, seamless PTO handovers, and responsive support to internal clients.
  • Required :

  • Education : Bachelors degree in law, Business Administration, or related field.
  • Experience : 7+ years in contract management, legal operations, or commercial law with demonstrated experience in technology-driven contracting process transformation.
  • Contracting Acumen : Extensive experience drafting and negotiating commercial agreements, with strong knowledge of contract law.
  • Technical Expertise : Proven track record of leveraging CLM systems with AI-powered contracting features to accelerate contract execution and suggest areas of improvement to the contracting platform to meet changing business needs.
  • Project Leadership : Strong program management skills, with experience delivering large-scale cross-functional initiatives on time and on budget with limited resources.
  • Global Mindset : Experience managing multi-region teams and navigating complex, matrixed organizations and building solutions with global mindset.
  • Analytical Skills : Data-driven approach to decision-making with the ability to interpret metrics, identify trends, and propose solutions.
  • Communication Skills : Exceptional written, verbal, and presentation skills with the ability to influence at the executive level.
  • Preferred :

  • JD or equivalent legal qualification is strongly preferred.
  • Legal qualification and prior practice experience in commercial, technology, or corporate law.
  • Experience in payments, fintech, or other highly regulated industries.
  • Knowledge of emerging AI applications in legal and contracting domains.
  • PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https : / / www.paypalbenefits.com.

    PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https : / / careers.pypl.com / contact-us.

    For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

    At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important assetyou. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

    We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com.

    Click Here to learn more about our culture and community.

    PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

    Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where

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