Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Reseda, CA, US
Associate Team Leader

Associate Team Leader

H&R Block • Reseda, CA, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #4939

    Create a job alert for this search

    Team Leader • Reseda, CA, US

    Related jobs
    Retail Team Lead

    Retail Team Lead

    Monos • Venice, CA, US
    Full-time
    Team Lead For Retail Experience.Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices.Inspired by the Jap...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Rack Room Shoes • Camarillo, CA, US
    Part-time
    Location : Camarillo, California US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Tempur Sealy • Topanga, California, United States
    Full-time
    Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show more
    Last updated: 8 days ago • Promoted
    Community Navigation Supervisor

    Community Navigation Supervisor

    Child Care Resource Center • Chatsworth, CA, United States
    Full-time +1
    CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or s...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    TradeJobsWorkforce • 90031 Los Angeles, CA, US
    Full-time +1
    We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both. No insane hours, no crazy demands; just great food, great people and a great...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor Environmental Services - Environmental Services

    Supervisor Environmental Services - Environmental Services

    Providence • Tarzana, CA, United States
    Full-time
    Provides supervisory responsibility for housekeeping activities and assists director in department management.Providence caregivers are not simply valued - they're invaluable.Join our team at Provi...Show more
    Last updated: 4 days ago • Promoted
    Supervisor Volunteer Services - Volunteer Services

    Supervisor Volunteer Services - Volunteer Services

    Providence Health & Services • Burbank, CA, US
    Full-time
    Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high signal to noise ratio.Show more
    Last updated: 3 days ago • Promoted
    Supervisor, Grants Management

    Supervisor, Grants Management

    Child Care Resource Center • Chatsworth, CA, United States
    Full-time
    CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or s...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor

    Supervisor

    HARMAN • Northridge, CA, US
    Full-time
    Supervisor, North America Customer Experience.As the Supervisor, North America Customer Service, you will play a critical role in Harman's Lifestyle Division. You will support the division's success...Show more
    Last updated: 20 days ago • Promoted
    Supervisor, Complaint Handling

    Supervisor, Complaint Handling

    Abbott • Sylmar, CA, US
    Full-time
    Supervisor, Complaint Handling.At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Career development with an internationa...Show more
    Last updated: 30+ days ago • Promoted
    Earned Value Management / Principal Earned Value Management

    Earned Value Management / Principal Earned Value Management

    Northrop Grumman • Northridge, CA, US
    Full-time
    Earned Value Management Analyst (EVM) / Principal Earned Value Management Analyst (Principal EVM).At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems tha...Show more
    Last updated: 30+ days ago • Promoted
    FT Supervisor- Kate Spade Camarillo

    FT Supervisor- Kate Spade Camarillo

    Tapestry • Camarillo, CA, US
    Full-time
    FT Supervisor- Kate Spade Camarillo.Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic.Today, it is a global li...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Planet Fitness • Valencia, CA, US
    Full-time
    Status : Full Time / Supervisor / Non-Exempt.Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities.Assist in training an...Show more
    Last updated: 30+ days ago • Promoted
    Team Lead

    Team Lead

    Topgolf • El Segundo, CA, US
    Full-time
    Provide leadership and guidance to team members to achieve performance targets.Monitor and evaluate team performance, providing regular feedback and coaching. Collaborate with other departments to e...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor, Machining

    Supervisor, Machining

    Triumph Group • Valencia, CA, US
    Permanent
    The Supervisor, Machining is responsible for leading the day-to-day operations of the Machine Shop and Assembly & Test production teams. Creation and validation of new product introductions, pro...Show more
    Last updated: 1 day ago • Promoted
    Supervisor

    Supervisor

    SK GROUP, INC. • North Hollywood, California, US
    Full-time
    Sherman Way, Ste G, North Hollywood, CA 91605 recblid m7qmqwhu8do0dkwx9itzxjh51dlr2y.Show more
    Last updated: 22 days ago • Promoted
    Associate Team Leader

    Associate Team Leader

    H&R Block • Torrance, CA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 2 days ago • Promoted
    Hourly Supervisor & Training

    Hourly Supervisor & Training

    Walmart • Burbank, CA, US
    Full-time +1
    Are you looking for a job that offers more responsibility, more pay, and more opportunity? As an hourly supervisor, you are responsible for an entire area of the store. Associates in your area will ...Show more
    Last updated: 30+ days ago • Promoted