Membership Director

Job Description

Job Description

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.

Behavioral Assessment Link

POSITION SUMMARY :

The Membership Director is responsible for leading and overseeing membership acquisition, engagement, and retention strategies across both YMCA of Montclair branches. This position actively increases membership and supports the needs of current members to ensure high satisfaction and retention. The Membership Director manages day-to-day operations of the membership department, including staff leadership, customer service delivery, and membership growth initiatives, in alignment with the YMCA’s mission and strategic goals.

OUR CULTURE :

At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner to collaborate with others, identifying and meeting our community needs .

ESSENTIAL FUNCTIONS :

Membership Growth and Retention

• Develop and implement strategies to attract new members and retain existing ones to meet and exceed association goals.
• Design and implement strategic initiatives to drive awareness in existing and new markets.
• Develops annual membership budget including targeted growth areas and supporting strategies.
• Monitors and evaluates membership performance, trends, and opportunities for growth.
• Actively participates in the YMCA’s Annual Campaign and supports association-wide initiatives.

Staff Leadership and Development

Operations and Service Delivery

Financial and Administrative Responsibilities

Safety and Risk Management

LEADERSHIP COMPETENCIES :

QUALIFICATIONS :

WORK ENVIRONMENT & PHYSICAL DEMANDS :

COMPANY BENEFITS :

Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals.

ANNUAL SALARY : $58,000 – $60,000

WORK SCHEDULE : This position requires flexible availability , including evenings, weekends , and some holidays .