Senior Account Manager, Branded Content

Senior Client Success Manager

iHeartMedia, the number one audio company in America, reaches 90% of Americans every month a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost four times the size of the largest ad-supported music streaming service.

Because we reach almost every community in America, we're committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio : iHeartMedia!

iHeartMedia is looking for a Senior Client Success Manager to join the Ruby (branded content) team; this person will bring a positive attitude and a curiosity to learn.

The ideal candidate will be responsible for establishing and maintaining the standard of excellence for client relationships. The position will be responsible for managing all aspects of communication, in addition to campaign set up, delivery and performance. This person will thrive in a fluid and flexible environment, is intellectually curious, and has a strong acumen for problem solving. They will be working closely with many roles within the podcast team, reporting directly to the Senior Director, Client Success.

What You'll Do :

• Serve as the lead point of contact for all key stakeholders
• Build and maintain excellent client & partner relationships
• Work cross-functionally with clients and sales, creative custom podcast production team, sales research, and technical teams
• Lead conversations with the client around creative timelines, asset delivery, and third-party tracking to ensure campaigns launch in a timely manner
• Work with internal AdOps and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting
• Partner with our production team and audience development lead to communicate podcast production updates and marketing initiatives to clients
• Monitor and analyze campaign delivery and performance emphasizing big wins and recommending any optimization opportunities
• Address client questions and feedback in a timely and accurate manner
• Build formal presentations that highlight podcast and media performance in addition to audience insights, campaign learnings, and recommendations for future campaigns

The selected candidate will be expected to work onsite at a designated office location upon hire. Specific location details will be confirmed during the offer process.

What You'll Need :

What You'll Bring :

Compensation :

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$108,000 - $135,000

Location : New York, NY : 125 West 55th Street, 10019

Position Type : Regular

Time Type : Full time

Pay Type : Salaried

Benefits : iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify.