Assistant Head Housekeeper

Objective :

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a willing, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

Principal Roles and Responsibilities :

• Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards.
• Assign guest room housekeeper cleaning station(s).
• Inspect guest rooms after housekeepers are finished. Correct any oversights.
• Report guest room status to housekeeper.
• Inspect storerooms.
• Report due-out status to front desk.
• Inspect for needed repairs, report maintenance problems immediately, and follow up to ensure the work has been completed.
• Inspect equipment to ensure safe operation.
• Perform hiring, training, and provide career development for housekeeping staff.
• Complete scheduling staff and work according to forecasted occupancy.
• Report vacant / clean guest rooms to front desk every two (2) hours.
• Administer lost and found program.
• Supervise the preparation of VIP rooms and ensure VIP turndown when needed.
• Function as housekeeper as assigned.
• Any other duties and tasks as assigned by management.

Physical Requirements :

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