Sr Analyst, Customer

Senior Customer Analyst

At WK Kellogg Co, we exist to create joy and connection to inspire great days. We believe that doing good is always good for business and we have stood for this belief since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort. We are seeking a highly analytical and detail-oriented Senior Customer Analyst to support key accounts including Dollar General, Amazon, and other small format retailers.

This role is responsible for analyzing sales data, identifying performance trends, and delivering actionable insights to drive results across channels, while also managing customer-facing initiatives such as display and new item setup. The ideal candidate will be a strategic thinker with strong technical skills and a passion for turning data into impactful business drivers. This is a remote position with a preferred location of Nashville, TN but open to other locations with travel approximately 10% of the time. Must have the ability to work in conditions that include multiple and sometimes conflicting priorities in an ever-changing environment.

Working Relationships

Reports to the Sr. National Account Executive

What You'll Be Doing

Analyzing Data You'll be the team's primary analytic resource, evaluating shipment data, sales performance, promotional effectiveness, and customer trends across key accounts. We're looking to you to provide data-driven recommendations to optimize and grow the business.

Providing Insights As the expert on our sales metrics, inventory and market share metrics, you will work closely with the cross functional team to review business trends and provide your input on opportunities to improve profit and gross sales volume.

Executing Customer-Facing Initiatives You'll lead the coordination and execution of in-store display programs and new item setups across key accounts. This includes working closely with account managers, retailers, and internal teams to ensure flawless implementation aligns with customer, brand and promotional strategies.

Maximize Business Processes Develop and maintain dashboards and reports to monitor KPIs and business metrics. Partner with account managers and cross-functional teams to support strategic initiatives and business planning, while keeping up ad-hoc deliverables.

Qualifications

Required : + Bachelor's degree or equivalent experience. + Proficiency in Microsoft Office applications with advanced expertise in Excel and experience building PowerPoint presentations. + Excellent communication skills with the ability to translate complex data into clear, actionable insights. + Experience working with retailer data and ability to learn new systems quickly. + Ability to thrive in a fast-paced, collaborative environment.

Preferred : + Previous experience communicating complex and / or detailed information to multiple individuals / audiences with differing knowledge levels, both verbally and in writing. + Experience supporting Dollar General or similar value channel retailers. + Understanding of promotional methodology and management across retailers.

Compensation Insights

Salary Range : $81,520.00 - $106,995.00 Salary pay ranges are determined by role and level. Within the range, the successful candidate's starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and local market conditions.

About WK Kellogg Co

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder's passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve.

The Finer Print

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position. WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For US applicants : Where required by state law and / or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.